Synergy SKY - Captcha automatic resolution Functionality failing – Detaliile incidentului

Toate sistemele operaționale

Captcha automatic resolution Functionality failing

Rezolvat
Performanță scăzută
Început la 12 luni în urmăA durat 2 zile

Afectat

CONNECT - Interoperability Service

Performanță scăzută din 8:58 PM către 4:42 PM, Operațional din 8:58 PM către 4:42 PM, Performanță scăzută din 4:42 PM către 3:24 PM

Regiunea SUA

Performanță scăzută din 8:58 PM către 3:24 PM

Regiunea UE

Operațional din 8:58 PM către 4:42 PM, Performanță scăzută din 4:42 PM către 3:24 PM

Actualizări
  • Rezolvat
    UTC
    Rezolvat
    This incident has been resolved.
  • În curs de monitorizare
    UTC
    În curs de monitorizare

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Identificat
    UTC
    Identificat

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • În curs de investigare
    UTC
    În curs de investigare

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.