Synergy SKY - Microsoft Whiteboard Initiation Issue – Detaliile incidentului

Toate sistemele operaționale

Microsoft Whiteboard Initiation Issue

Rezolvat
Performanță scăzută
Început la 10 luni în urmăA durat circa 1 lună

Afectat

CONNECT - Interoperability Service

Performanță scăzută din 7:13 PM către 2:17 PM

Integration: Microsoft Teams

Performanță scăzută din 7:13 PM către 2:17 PM

Actualizări
  • Rezolvat
    Rezolvat

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • În curs de investigare
    În curs de investigare

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.