Synergy SKY - Zoom Layout Changes - Degraded Performance – Detaliile incidentului

Toate sistemele operaționale

Zoom Layout Changes - Degraded Performance

Rezolvat
Performanță scăzută
Început la 11 luni în urmăA durat circa 1 lună

Afectat

CONNECT - Interoperability Service

Performanță scăzută din 9:08 PM către 1:27 PM, Operațional din 1:27 PM către 2:10 PM

Integration: Zoom

Performanță scăzută din 9:08 PM către 1:27 PM, Operațional din 1:27 PM către 2:10 PM

Actualizări
  • Rezolvat
    UTC
    Rezolvat
    This incident has been resolved.
  • În curs de monitorizare
    UTC
    În curs de monitorizare
    We implemented a fix and are currently monitoring the result.
  • Identificat
    UTC
    Identificat

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.