Synergy SKY - Continuous layout switching on Primary display (Dual Screen) – Detaliile incidentului

Integration: Microsoft Teams Înregistrează o performanță degradată

Continuous layout switching on Primary display (Dual Screen)

În curs de monitorizare
Performanță scăzută
Început la 30 zile în urmă

Afectat

CONNECT

Performanță scăzută din 6:35 PM către 12:00 AM

Integration: Microsoft Teams

Performanță scăzută din 6:35 PM către 12:00 AM

Actualizări
  • În curs de monitorizare
    În curs de monitorizare
    We implemented a fix and are currently monitoring the result.
  • Identificat
    Identificat

    This issue has been confirmed to be specific to the Microsoft Teams Light Web client and has been reported to Microsoft.  As a mitigation, we are applying a service-side change to stabilize presentation behavior in dual-screen calls. For dual-screen calls, shared content should occupy the primary screen.

  • În curs de investigare
    În curs de investigare

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.