Synergy SKY - Lobby Auto Admit Issue – Detaliile incidentului

Toate sistemele operaționale

Lobby Auto Admit Issue

Rezolvat
Performanță scăzută
Început la 6 luni în urmăA durat 4 zile

Afectat

CONNECT - Interoperability Service

Performanță scăzută din 5:59 PM către 7:09 PM

Integration: Microsoft Teams

Performanță scăzută din 5:59 PM către 7:09 PM

Actualizări
  • Rezolvat
    UTC
    Rezolvat

    The issue impacting the Lobby Auto Admit feature for Microsoft Teams meetings has now been resolved.

    To ensure the fix is fully applied, customers must upgrade the Synergy SKY SUITE to version 40.26.10987 or later.

  • În curs de investigare
    UTC
    În curs de investigare

    We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby. 

    The current workaround is to manually admit these endpoints into the meetings via a Microsoft Teams client.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.