Synergy SKY - US Region: Capacity Issues – Detaliile incidentului

Toate sistemele operaționale

US Region: Capacity Issues

Rezolvat
Întrerupere majoră
Început la 6 luni în urmăA durat 18 zile

Afectat

CONNECT - Interoperability Service

Întrerupere majoră din 4:15 PM către 5:45 PM, Operațional din 5:45 PM către 4:08 PM

Regiunea SUA

Întrerupere majoră din 4:15 PM către 5:45 PM, Operațional din 5:45 PM către 4:08 PM

Actualizări
  • Rezolvat
    UTC
    Rezolvat
    This incident has been resolved.
  • În curs de monitorizare
    UTC
    În curs de monitorizare

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Rezolvat
    UTC
    Rezolvat

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • În curs de investigare
    UTC
    În curs de investigare

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.