Synergy SKY - Service Advisory – Elevated Call Failures in the US Region – Detaliile incidentului

Toate sistemele operaționale

Service Advisory – Elevated Call Failures in the US Region

Rezolvat
Întrerupere majoră
Început la 14 zile în urmăA durat circa 1 oră

Afectat

CONNECT - Interoperability Service

Întrerupere majoră din 2:07 PM către 3:23 PM

Regiunea SUA

Întrerupere majoră din 2:07 PM către 3:23 PM

Actualizări
  • Rezolvat
    UTC
    Rezolvat

    The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend.

    We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future.

  • În curs de investigare
    UTC
    În curs de investigare

    We are currently investigating an elevated number of failed call attempts affecting the US region.

    Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible.

    We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue.

    We will provide another update as soon as additional information becomes available.