Synergy SKY - US Region: Capacity Issues – Podrobnosti o dogodku

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US Region: Capacity Issues

Odpravljeno
Večji izpad delovanja
Začetek pred 6 meseciTrajalo 18 dni

Prizadete storitve

CONNECT - Interoperability Service

Večji izpad delovanja od 4:15 PM do 5:45 PM, Deluje od 5:45 PM do 4:08 PM

Regija ZDA

Večji izpad delovanja od 4:15 PM do 5:45 PM, Deluje od 5:45 PM do 4:08 PM

Posodobitve
  • Odpravljeno
    UTC
    Odpravljeno
    This incident has been resolved.
  • Spremljanje
    UTC
    Spremljanje

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Odpravljeno
    UTC
    Odpravljeno

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Raziskovanje
    UTC
    Raziskovanje

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.