Synergy SKY - Microsoft Whiteboard Initiation Issue – Incidentdetaljer

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Microsoft Whiteboard Initiation Issue

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Påverkade

CONNECT - Interoperability Service

Försämrad prestanda från 7:13 PM till 2:17 PM

Integration: Microsoft Teams

Försämrad prestanda från 7:13 PM till 2:17 PM

Uppdateringar
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    Löst

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Undersöker
    Undersöker

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.