Synergy SKY - Zoom Layout Changes - Degraded Performance – Incidentdetaljer

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Zoom Layout Changes - Degraded Performance

Löst
Försämrad prestanda
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Påverkade

CONNECT - Interoperability Service

Försämrad prestanda från 9:08 PM till 1:27 PM, I drift från 1:27 PM till 2:10 PM

Integration: Zoom

Försämrad prestanda från 9:08 PM till 1:27 PM, I drift från 1:27 PM till 2:10 PM

Uppdateringar
  • Löst
    UTC
    Löst
    This incident has been resolved.
  • Monitorerar
    UTC
    Monitorerar
    We implemented a fix and are currently monitoring the result.
  • Identifierat
    UTC
    Identifierat

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.