SynergySKY - Zoom Layout Changes - Degraded Performance – Incidentdetaljer

Alla system fungerar

Zoom Layout Changes - Degraded Performance

Löst
Försämrad prestanda
Började fyra månader sedanVarade ungefär en månad

Påverkade

CONNECT

Försämrad prestanda från 9:08 PM till 1:27 PM, I drift från 1:27 PM till 2:10 PM

Integration: Zoom

Försämrad prestanda från 9:08 PM till 1:27 PM, I drift från 1:27 PM till 2:10 PM

Uppdateringar
  • Löst
    Löst
    This incident has been resolved.
  • Monitorerar
    Monitorerar
    We implemented a fix and are currently monitoring the result.
  • Identifierat
    Identifierat

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.