Synergy SKY - Continuous layout switching on Primary display (Dual Screen) – Incidentdetaljer

Integration: Microsoft Teams upplever försämrad prestanda

Continuous layout switching on Primary display (Dual Screen)

Monitorerar
Försämrad prestanda
Började 30 dagar sedan

Påverkade

CONNECT

Försämrad prestanda från 6:35 PM till 12:00 AM

Integration: Microsoft Teams

Försämrad prestanda från 6:35 PM till 12:00 AM

Uppdateringar
  • Monitorerar
    Monitorerar
    We implemented a fix and are currently monitoring the result.
  • Identifierat
    Identifierat

    This issue has been confirmed to be specific to the Microsoft Teams Light Web client and has been reported to Microsoft.  As a mitigation, we are applying a service-side change to stabilize presentation behavior in dual-screen calls. For dual-screen calls, shared content should occupy the primary screen.

  • Undersöker
    Undersöker

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.