Synergy SKY - US Region: Capacity Issues – Incidentdetaljer

Alla system fungerar

US Region: Capacity Issues

Löst
Stort avbrott
Började tre månader sedanVarade 18 dagar

Påverkade

CONNECT

Stort avbrott från 4:15 PM till 5:45 PM, I drift från 5:45 PM till 4:08 PM

USA-regionen

Stort avbrott från 4:15 PM till 5:45 PM, I drift från 5:45 PM till 4:08 PM

Uppdateringar
  • Löst
    Löst
    This incident has been resolved.
  • Monitorerar
    Monitorerar

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Löst
    Löst

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Undersöker
    Undersöker

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.