Synergy SKY - Continuous layout switching on Primary display (Dual Screen) – Деталі інциденту

Integration: Microsoft Teams Знижена продуктивність

Continuous layout switching on Primary display (Dual Screen)

Моніторинг
Продуктивність знижена
Почалося 30 днів тому

Постраждалі

CONNECT

Продуктивність знижена від 6:35 PM до 12:00 AM

Integration: Microsoft Teams

Продуктивність знижена від 6:35 PM до 12:00 AM

Оновлення
  • Моніторинг
    Моніторинг
    We implemented a fix and are currently monitoring the result.
  • Визначено
    Визначено

    This issue has been confirmed to be specific to the Microsoft Teams Light Web client and has been reported to Microsoft.  As a mitigation, we are applying a service-side change to stabilize presentation behavior in dual-screen calls. For dual-screen calls, shared content should occupy the primary screen.

  • Вивчається
    Вивчається

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.