Synergy SKY - US Region: Capacity Issues – Деталі інциденту

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US Region: Capacity Issues

Вирішено
Повністю недоступно
Почалося 6 місяців томуТривала 18 днів

Постраждалі

CONNECT - Interoperability Service

Повністю недоступно від 4:15 PM до 5:45 PM, Працює від 5:45 PM до 4:08 PM

Регіон США

Повністю недоступно від 4:15 PM до 5:45 PM, Працює від 5:45 PM до 4:08 PM

Оновлення
  • Вирішено
    UTC
    Вирішено
    This incident has been resolved.
  • Моніторинг
    UTC
    Моніторинг

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Вирішено
    UTC
    Вирішено

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Вивчається
    UTC
    Вивчається

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.