Synergy SKY - Status Page

Integration: Microsoft Teams experiencing degraded performance

Continuous layout switching on Primary display (Dual Screen)
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    This issue has been confirmed to be specific to the Microsoft Teams Light Web client and has been reported to Microsoft.  As a mitigation, we are applying a service-side change to stabilize presentation behavior in dual-screen calls. For dual-screen calls, shared content should occupy the primary screen.

  • Investigating
    Investigating

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.

Maintenance Window - January 24, 2026
Scheduled for January 24, 2026 at 12:00 AM – January 25, 2026 at 5:00 AM 1 day
  • Planned
    January 24, 2026 at 12:00 AM
    Planned
    January 24, 2026 at 12:00 AM

    We are performing a routine scheduled maintenance and implementation of security updates starting on Saturday, January 24, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, January 23). We anticipate the maintenance to last approximately 30 hours, concluding around 6:00 AM UTC Sunday, January 25 (1:00 AM EST / 10:00 PM PST January 24).

    Times:

    Friday, January 23, 2026
    PST (UTC -8): 4:00 PM - 10:00 PM (January 24)
    EST (UTC-5): 7:00 PM - 1:00 AM (January 25)
    UTC: 12:00 AM (January 24) - 6:00 AM UTC (January 25)

    This maintenance window will have minimal effects on operations.

License API - Operational

100% - uptime
Notice history 90 days ago

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