Synergy SKY - Captcha automatic resolution Functionality failing – Hændelsesdetaljer

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Captcha automatic resolution Functionality failing

Løst
Begrænset drift
Påbegyndt 12 måneder sidenVarede 2 dage

Påvirket

CONNECT - Interoperability Service

Begrænset drift fra 8:58 PM til 4:42 PM, Operationel fra 8:58 PM til 4:42 PM, Begrænset drift fra 4:42 PM til 3:24 PM

Amerikansk region

Begrænset drift fra 8:58 PM til 3:24 PM

EU-regionen

Operationel fra 8:58 PM til 4:42 PM, Begrænset drift fra 4:42 PM til 3:24 PM

Opdateringer
  • Løst
    UTC
    Løst
    This incident has been resolved.
  • Overvåger
    UTC
    Overvåger

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Identificeret
    UTC
    Identificeret

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Undersøger
    UTC
    Undersøger

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.