Synergy SKY - US Region: Capacity Issues – Hændelsesdetaljer

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US Region: Capacity Issues

Løst
Stort udfald
Påbegyndt 3 måneder sidenVarede 18 dage

Påvirket

CONNECT

Stort udfald fra 4:15 PM til 5:45 PM, Operationel fra 5:45 PM til 4:08 PM

Amerikansk region

Stort udfald fra 4:15 PM til 5:45 PM, Operationel fra 5:45 PM til 4:08 PM

Opdateringer
  • Løst
    Løst
    This incident has been resolved.
  • Overvåger
    Overvåger

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Løst
    Løst

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Undersøger
    Undersøger

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.