SynergySKY - Notice history

Government experiencing degraded performance

License API - Operational

Notice history

Oct 2025

Unable to connect to .gov Teams meetings
  • Monitoring
    Monitoring

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

Sep 2025

Core Service upgrade
  • Planned
    September 06, 2025 at 2:00 PM
    Planned
    September 06, 2025 at 2:00 PM
    We are planning for a scheduled maintenance during that time.
  • Completed
    September 06, 2025 at 1:26 PM
    Completed
    September 06, 2025 at 1:26 PM
    Maintenance has completed successfully.
  • In progress
    September 06, 2025 at 12:43 PM
    In progress
    September 06, 2025 at 12:43 PM
    Maintenance is now in progress.

Aug 2025

Zoom Layout Changes - Degraded Performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.

Captcha Automatic Resolution Functionality Failing - Government
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    This is currently affecting our Government customers

    Some users may be affected.

Microsoft Whiteboard Initiation Issue
  • Resolved
    Resolved

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Investigating
    Investigating

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.

Captcha Automatic Resolution Functionality Failing
  • Completed
    August 19, 2025 at 6:05 PM
    Completed
    August 19, 2025 at 6:05 PM
    Maintenance is now in progress
  • Planned
    August 19, 2025 at 6:05 PM
    Planned
    August 19, 2025 at 6:05 PM

    We are planning for a scheduled maintenance during that time with regards to the Captcha resolution functionality failing on Teams calls.

    During this time, active calls will not be affected. Captcha may require a redial.

    Updates will be provided as necessary.

Captcha automatic resolution Functionality failing
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Identified
    Identified

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Investigating
    Investigating

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.

Aug 2025 to Oct 2025

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