Synergy SKY - Zoom Audio Issue – Incident details

All systems operational

Zoom Audio Issue

Resolved
Degraded performance
Started over 1 year agoLasted about 23 hours

Affected

CONNECT - Interoperability Service

Degraded performance from 2:14 PM to 12:47 PM

Integration: Zoom

Degraded performance from 2:14 PM to 12:47 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating an intermittent issue affecting audio transmission on Zoom calls via Synergy Connect. Endpoints joining a Zoom call via Synergy Connect are not properly sending audio, preventing other participants from receiving audio from those endpoints. Our team is actively working to identify the root cause and will provide updates as they become available.