Synergy SKY - Microsoft Whiteboard Initiation Issue – Incident details

All systems operational

Microsoft Whiteboard Initiation Issue

Resolved
Degraded performance
Started 11 months agoLasted about 1 month

Affected

CONNECT - Interoperability Service

Degraded performance from 7:13 PM to 2:17 PM

Integration: Microsoft Teams

Degraded performance from 7:13 PM to 2:17 PM

Updates
  • Resolved
    UTC
    Resolved

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.