Synergy SKY - Captcha Automatic Resolution Functionality Failing - Government – Incident details

All systems operational

Captcha Automatic Resolution Functionality Failing - Government

Resolved
Degraded performance
Started 9 months agoLasted about 1 month

Affected

CONNECT - Interoperability Service

Degraded performance from 3:26 PM to 2:11 PM

Government

Degraded performance from 3:26 PM to 2:11 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    This is currently affecting our Government customers

    Some users may be affected.