Synergy SKY - Multiple Region Disruption – Incident details

All systems operational

Multiple Region Disruption

Resolved
Partial outage 30 %
Started 8 months agoLasted about 8 hours

Affected

CONNECT - Interoperability Service

Partial outage from 2:20 AM to 10:40 AM

US Region

Partial outage from 2:20 AM to 10:40 AM

EU Region

Partial outage from 2:20 AM to 10:40 AM

APAC Region

Partial outage from 2:20 AM to 10:40 AM

Canada Region

Partial outage from 2:20 AM to 10:40 AM

Integration: Microsoft Teams

Partial outage from 2:20 AM to 10:40 AM

Updates
  • Resolved
    UTC
    Resolved

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • Investigating
    UTC
    Investigating

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.