Synergy SKY - Lobby Auto Admit Issue – Incident details

All systems operational

Lobby Auto Admit Issue

Resolved
Degraded performance
Started 6 months agoLasted 4 days

Affected

CONNECT - Interoperability Service

Degraded performance from 5:59 PM to 7:09 PM

Integration: Microsoft Teams

Degraded performance from 5:59 PM to 7:09 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue impacting the Lobby Auto Admit feature for Microsoft Teams meetings has now been resolved.

    To ensure the fix is fully applied, customers must upgrade the Synergy SKY SUITE to version 40.26.10987 or later.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby. 

    The current workaround is to manually admit these endpoints into the meetings via a Microsoft Teams client.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.