Synergy SKY - Maintenance Window - May 15, 2026 – Maintenance details

All systems operational

Maintenance Window - May 15, 2026

Completed
Scheduled for May 15, 2026 at 9:00 AM – 11:00 AMUTC

Affects

CONNECT - Interoperability Service

Under maintenance from 9:00 AM to 11:00 AM

US Region

Under maintenance from 9:00 AM to 11:00 AM

EU Region

Under maintenance from 9:00 AM to 11:00 AM

APAC Region

Under maintenance from 9:00 AM to 11:00 AM

Canada Region

Under maintenance from 9:00 AM to 11:00 AM

Integration: Microsoft Teams

Under maintenance from 9:00 AM to 11:00 AM

Updates
  • Completed
    May 15, 2026 at 11:00 AMUTC
    Completed
    May 15, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    May 15, 2026 at 9:00 AMUTC
    In progress
    May 15, 2026 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    May 15, 2026 at 9:00 AMUTC
    Planned
    May 15, 2026 at 9:00 AMUTC

    UPDATE we are pushing this maintenance back one week, to May 15.

    We are performing a scheduled maintenance starting on May 15 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT). We anticipate the maintenance to last approximately 2 hours, concluding around 11:00 UTC May 15 (7:00 AM EDT / 4:00 AM PDT).

    Times:

    May 15
    PDT (UTC -7): 2:00 AM - 4:00 AM
    EDT (UTC-4): 5:00 AM - 7:00 AM
    UTC: 9:00 - 11:00

    During the scheduled maintenance window, the following impact is expected:

    • Active/Established Calls - current active calls will not be affected and will continue uninterrupted throughout the window

    • New Calls - Little to no impact is expected for new calls being placed during the window

    • CDR Data - Call Detail Record (CDR) data generated by the Registrar during the window may be affected