Synergy SKY - CONNECT Calls Dropping – Incident details

All systems operational

CONNECT Calls Dropping

Resolved
Degraded performance
Started 12 days agoLasted about 21 hours

Affected

CONNECT - Interoperability Service

Degraded performance from 5:18 PM to 6:00 AM, Operational from 6:00 AM to 12:47 PM, Degraded performance from 12:47 PM to 2:00 PM

Integration: Microsoft Teams

Degraded performance from 5:18 PM to 6:00 AM, Operational from 6:00 AM to 12:47 PM, Degraded performance from 12:47 PM to 2:00 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident in which CONNECT calls are dropping 15 minutes into the meeting. As a current workaround, please redial into the meeting if dropped.

    We are actively working on this and will provide an update as soon as possible.