Synergy SKY - Unable to call and establish connection – Incident details

All systems operational

Unable to call and establish connection

Monitoring
Partial outage
Started about 2 hours ago

Affected

CONNECT - SIP Registrar Service

Partial outage from 6:17 AM to 6:51 AM, Operational from 6:51 AM to 12:00 AM

US Region

Partial outage from 6:17 AM to 6:51 AM, Operational from 6:51 AM to 12:00 AM

EU Region

Partial outage from 6:17 AM to 6:51 AM, Operational from 6:51 AM to 12:00 AM

Canada Region

Partial outage from 6:17 AM to 6:51 AM, Operational from 6:51 AM to 12:00 AM

APAC Region

Partial outage from 6:17 AM to 6:51 AM, Operational from 6:51 AM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    Service has been rolled back to an earlier version and confirmed operational.

    We are continuing to monitor the service and continuing the investigation.

  • Investigating
    UTC
    Investigating

    We are currently investigating call failures through our SIP Registrar and the CONNECT service.