Synergy SKY - Historial de avisos

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feb 2026
mar 2026
abr 2026

Historial de avisos

abr 2026

Poly Registrar Partial Outage
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Supervisando
    Supervisando

    We identified a potential service issue that may have temporarily affected device registration for some customers.

     

    Our team identified behavior related to registrar connectivity that may have caused certain devices to experience registration issues. The issue appears to be contained at this time, and we are actively monitoring the environment to ensure continued stability.

     

    While we believe service has stabilized, we are continuing our review to confirm the full scope of impact and validate that all affected services are operating normally. To our knowledge this has effected Poly devices.

     

    If you continue to experience any registration-related issues, please contact Support for assistance.

mar 2026

Maintenance Window - March 14
  • Completado
    marzo 15, 2026 a 05:00
    Completado
    marzo 15, 2026 a 05:00
    Maintenance has completed successfully.
  • Programado
    marzo 14, 2026 a 05:00
    Programado
    marzo 14, 2026 a 05:00

    We are performing a routine scheduled maintenance starting on Saturday March 14 at 5:00 AM UTC (1:00 AM EST / 10:00 PM PST, Friday March 13). We anticipate the maintenance to last approximately 24 hours, concluding around 5:00 AM UTC Sunday March 15 (1:00 AM EST / 10:00 PM PST, Saturday March 14).

    Times:

    Friday, March 13
    PST (UTC -7): 10:00 PM - 10:00 PM (March 14)

    Saturday, March 14
    EST (UTC-4): 1:00 AM - 1:00 AM (March 15)
    UTC: 5:00 AM - 5:00 AM (March 15)

    This maintenance window will have minimal effects on operations.

feb 2026

Support Ticketing System Update
  • Completado
    febrero 16, 2026 a 14:00
    Completado
    febrero 16, 2026 a 14:00

    As part of ongoing improvements to our support operations, we have updated our internal support ticketing system.

    No change to ticket intake: Please continue to use support@synergysky.com as the primary entry point for all support requests. Our support processes and procedures remain unchanged.

    Ticket number changes during transition: If you reference an existing support case that is not yet present in the updated system, it may be assigned a new ticket number. Please note that no ticket information has been lost and progress has not been impacted. We are maintaining full continuity as cases are carried forward.

    If you have any questions, contact us at support@synergysky.com.

Maintenance Window - February 14
  • Programado
    febrero 28, 2026 a 00:00
    Programado
    febrero 28, 2026 a 00:00

    We are performing a routine scheduled maintenance starting on Saturday, February 28, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, February 27). We anticipate the maintenance to last approximately 30 hours, concluding around 6:00 AM UTC Sunday, March 1 (1:00 AM EST / 10:00 PM PST Saturday, February 28).

    Times:

    Friday, February 27
    PST (UTC -8): 4:00 PM - 10:00 PM (February 28)
    EST (UTC-5): 7:00 PM - 1:00 AM (March 1)
    UTC: 12:00 AM (February 28) - 6:00 AM UTC (March 1)

    This maintenance window will have minimal effects on operations.

  • Completado
    febrero 14, 2026 a 00:00
    Completado
    febrero 14, 2026 a 00:00
    Maintenance has completed successfully.
US Region: Capacity Issues
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Supervisando
    Supervisando

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Resuelto
    Resuelto

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Investigando
    Investigando

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.

feb 2026 a abr 2026

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