SynergySKY - Historial de avisos

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API de licencia - En funcionamiento

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oct 2025
nov 2025
dic 2025

Historial de avisos

dic 2025

Multiple Region Disruption
  • Resuelto
    Resuelto

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • Investigando
    Investigando

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

nov 2025

Maintenance Window - November 16, 2025
  • Completado
    noviembre 16, 2025 a 05:28
    Completado
    noviembre 16, 2025 a 05:28
    Maintenance has completed successfully.
  • Programado
    noviembre 16, 2025 a 05:00
    Programado
    noviembre 16, 2025 a 05:00

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • En progreso
    noviembre 16, 2025 a 04:53
    En progreso
    noviembre 16, 2025 a 04:53
    Maintenance is now in progress.

oct 2025

Maintenance Window - October 25, 2025
  • Completado
    octubre 26, 2025 a 11:44
    Completado
    octubre 26, 2025 a 11:44
    Maintenance has completed successfully.
  • Programado
    octubre 25, 2025 a 03:59
    Programado
    octubre 25, 2025 a 03:59

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Identificado
    Identificado

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Supervisando
    Supervisando

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Identificado
    Identificado
    We are continuing to work on a fix for this incident.
  • Investigando
    Investigando

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

oct 2025 a dic 2025

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