SynergySKY - Historial de avisos

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Historial de avisos

jul 2025

Hotfix Deployment for Google Meet Layout
  • Completado
    julio 30, 2025 a 13:27
    Completado
    julio 30, 2025 a 13:27
    Maintenance has completed successfully.
  • Programado
    julio 30, 2025 a 13:00
    Programado
    julio 30, 2025 a 13:00

    A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect.

  • En progreso
    julio 30, 2025 a 12:55
    En progreso
    julio 30, 2025 a 12:55
    Maintenance is now in progress.
Inconsistent Layout changes
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Identificado
    Identificado

    We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident.

CONNECT Upgrade Maintenance Window
  • Completado
    julio 16, 2025 a 00:44
    Completado
    julio 16, 2025 a 00:44
    Maintenance has completed successfully.
  • En progreso
    julio 16, 2025 a 00:10
    En progreso
    julio 16, 2025 a 00:10
    Maintenance is now in progress.
  • Programado
    julio 16, 2025 a 00:00
    Programado
    julio 16, 2025 a 00:00

    CONNECT Upgrade Maintenance Window Notification

    Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows:

    • Start: July 16 00:00 UTC

    • End: July 16 03:00 UTC

    Summary of Improvements:

    This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability.

    Service Impact:

    • No impact is expected for ongoing meetings during the upgrade window.

    • Newly initiated meetings may experience longer connection rates while the system is restarting.

    We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page.

    For assistance, contact: support@synergysky.com

Zoom Calls - On-Screen Display
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Supervisando
    Supervisando
    We implemented a fix and are currently monitoring the result.
  • Investigando
    Investigando

    We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings.

    We are working to determine the cause and will provide updates as soon as possible.

Zoom Calls - Content Sharing
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Supervisando
    Supervisando
    We implemented a fix and are currently monitoring the result.
  • Investigando
    Investigando

    We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings.

    Our team is actively working to identify the root cause and will provide updates as we learn more.

jun 2025

No se reportaron avisos este mes

may 2025

Desconexión intermitente de llamadas
  • Resuelto
    Resuelto

    Este problema ya está resuelto.

  • Supervisando
    Supervisando

    Se ha completado la actualización, continuaremos monitoreando cualquier otra incidencia.

  • Identificado
    Identificado

    Actualmente se está implementando una revisión; no debería haber impacto en las llamadas en curso.

  • Investigando
    Investigando

    Actualmente estamos investigando problemas reportados en los que varios sistemas de video SIP se desconectaron inesperadamente durante reuniones activas.

    Synergy SKY está revisando los registros de llamadas y la actividad del registrador para determinar la causa raíz. Se compartirán actualizaciones a medida que haya más información disponible.

    Se informó que todas las reconexiones de llamadas fueron exitosas.

may 2025 a jul 2025

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