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ago 2025
sep 2025
oct 2025

Historial de avisos

oct 2025

Maintenance Window - October 25, 2025
  • Completado
    octubre 26, 2025 a 11:44UTC
    Completado
    octubre 26, 2025 a 11:44UTC
    Maintenance has completed successfully.
  • Programado
    octubre 25, 2025 a 03:59UTC
    Programado
    octubre 25, 2025 a 03:59UTC

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Resuelto
    UTC
    Resuelto
    This incident has been resolved.
  • Identificado
    UTC
    Identificado

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Resuelto
    UTC
    Resuelto
    This incident has been resolved.
  • Supervisando
    UTC
    Supervisando

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Identificado
    UTC
    Identificado
    We are continuing to work on a fix for this incident.
  • Investigando
    UTC
    Investigando

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

sep 2025

Core Service upgrade
  • Programado
    septiembre 06, 2025 a 14:00UTC
    Programado
    septiembre 06, 2025 a 14:00UTC
    We are planning for a scheduled maintenance during that time.
  • Completado
    septiembre 06, 2025 a 13:26UTC
    Completado
    septiembre 06, 2025 a 13:26UTC
    Maintenance has completed successfully.
  • En progreso
    septiembre 06, 2025 a 12:43UTC
    En progreso
    septiembre 06, 2025 a 12:43UTC
    Maintenance is now in progress.

ago 2025

Zoom Layout Changes - Degraded Performance
  • Resuelto
    UTC
    Resuelto
    This incident has been resolved.
  • Supervisando
    UTC
    Supervisando
    We implemented a fix and are currently monitoring the result.
  • Identificado
    UTC
    Identificado

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.

Captcha Automatic Resolution Functionality Failing - Government
  • Resuelto
    UTC
    Resuelto
    This incident has been resolved.
  • Investigando
    UTC
    Investigando

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    This is currently affecting our Government customers

    Some users may be affected.

Microsoft Whiteboard Initiation Issue
  • Resuelto
    UTC
    Resuelto

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Investigando
    UTC
    Investigando

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.

Captcha Automatic Resolution Functionality Failing
  • Completado
    agosto 19, 2025 a 18:05UTC
    Completado
    agosto 19, 2025 a 18:05UTC
    El mantenimiento está ahora en progreso
  • Programado
    agosto 19, 2025 a 18:05UTC
    Programado
    agosto 19, 2025 a 18:05UTC

    We are planning for a scheduled maintenance during that time with regards to the Captcha resolution functionality failing on Teams calls.

    During this time, active calls will not be affected. Captcha may require a redial.

    Updates will be provided as necessary.

Captcha automatic resolution Functionality failing
  • Resuelto
    UTC
    Resuelto
    This incident has been resolved.
  • Supervisando
    UTC
    Supervisando

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Identificado
    UTC
    Identificado

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Investigando
    UTC
    Investigando

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.

ago 2025 a oct 2025

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