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okt 2025
nov 2025
dets 2025

Teavituste ajalugu

dets 2025

Multiple Region Disruption
  • Lahendatud
    Lahendatud

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • Uurimisel
    Uurimisel

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

nov 2025

Maintenance Window - November 16, 2025
  • Tehtud
    november 16, 2025 kell 05:28
    Tehtud
    november 16, 2025 kell 05:28
    Maintenance has completed successfully.
  • Lisatud
    november 16, 2025 kell 05:00
    Lisatud
    november 16, 2025 kell 05:00

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • Töös
    november 16, 2025 kell 04:53
    Töös
    november 16, 2025 kell 04:53
    Maintenance is now in progress.

okt 2025

Maintenance Window - October 25, 2025
  • Tehtud
    oktoober 26, 2025 kell 11:44
    Tehtud
    oktoober 26, 2025 kell 11:44
    Maintenance has completed successfully.
  • Lisatud
    oktoober 25, 2025 kell 03:59
    Lisatud
    oktoober 25, 2025 kell 03:59

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Lahendatud
    Lahendatud
    This incident has been resolved.
  • Tuvastatud
    Tuvastatud

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Lahendatud
    Lahendatud
    This incident has been resolved.
  • Jälgimisel
    Jälgimisel

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Tuvastatud
    Tuvastatud
    We are continuing to work on a fix for this incident.
  • Uurimisel
    Uurimisel

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

okt 2025 kuni dets 2025

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