SynergySKY - Ilmoitushistoria

Government heikentynyt suorituskyky

Lisenssi-API - Toiminnassa

Ilmoitushistoria

loka 2025

Unable to connect to .gov Teams meetings
  • Seurataan
    Seurataan

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Tunnistettu
    Tunnistettu
    We are continuing to work on a fix for this incident.
  • Tutkitaan
    Tutkitaan

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

syys 2025

Core Service upgrade
  • Suunniteltu
    syyskuuta 06, 2025 klo 14.00
    Suunniteltu
    syyskuuta 06, 2025 klo 14.00
    We are planning for a scheduled maintenance during that time.
  • Valmistunut
    syyskuuta 06, 2025 klo 13.26
    Valmistunut
    syyskuuta 06, 2025 klo 13.26
    Maintenance has completed successfully.
  • Meneillään
    syyskuuta 06, 2025 klo 12.43
    Meneillään
    syyskuuta 06, 2025 klo 12.43
    Maintenance is now in progress.

elo 2025

Zoom Layout Changes - Degraded Performance
  • Ratkaistu
    Ratkaistu
    This incident has been resolved.
  • Seurataan
    Seurataan
    We implemented a fix and are currently monitoring the result.
  • Tunnistettu
    Tunnistettu

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.

Captcha Automatic Resolution Functionality Failing - Government
  • Ratkaistu
    Ratkaistu
    This incident has been resolved.
  • Tutkitaan
    Tutkitaan

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    This is currently affecting our Government customers

    Some users may be affected.

Microsoft Whiteboard Initiation Issue
  • Ratkaistu
    Ratkaistu

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Tutkitaan
    Tutkitaan

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.

Captcha Automatic Resolution Functionality Failing
  • Valmistunut
    elokuuta 19, 2025 klo 18.05
    Valmistunut
    elokuuta 19, 2025 klo 18.05
    Huolto on nyt käynnissä
  • Suunniteltu
    elokuuta 19, 2025 klo 18.05
    Suunniteltu
    elokuuta 19, 2025 klo 18.05

    We are planning for a scheduled maintenance during that time with regards to the Captcha resolution functionality failing on Teams calls.

    During this time, active calls will not be affected. Captcha may require a redial.

    Updates will be provided as necessary.

Captcha automatic resolution Functionality failing
  • Ratkaistu
    Ratkaistu
    This incident has been resolved.
  • Seurataan
    Seurataan

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Tunnistettu
    Tunnistettu

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Tutkitaan
    Tutkitaan

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.

elo 2025 to loka 2025

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