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loka 2025
marras 2025
joulu 2025

Ilmoitushistoria

joulu 2025

Multiple Region Disruption
  • Ratkaistu
    Ratkaistu

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • Tutkitaan
    Tutkitaan

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

marras 2025

Maintenance Window - November 16, 2025
  • Valmistunut
    marraskuuta 16, 2025 klo 05.28
    Valmistunut
    marraskuuta 16, 2025 klo 05.28
    Maintenance has completed successfully.
  • Suunniteltu
    marraskuuta 16, 2025 klo 05.00
    Suunniteltu
    marraskuuta 16, 2025 klo 05.00

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • Meneillään
    marraskuuta 16, 2025 klo 04.53
    Meneillään
    marraskuuta 16, 2025 klo 04.53
    Maintenance is now in progress.

loka 2025

Maintenance Window - October 25, 2025
  • Valmistunut
    lokakuuta 26, 2025 klo 11.44
    Valmistunut
    lokakuuta 26, 2025 klo 11.44
    Maintenance has completed successfully.
  • Suunniteltu
    lokakuuta 25, 2025 klo 03.59
    Suunniteltu
    lokakuuta 25, 2025 klo 03.59

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Ratkaistu
    Ratkaistu
    This incident has been resolved.
  • Tunnistettu
    Tunnistettu

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Ratkaistu
    Ratkaistu
    This incident has been resolved.
  • Seurataan
    Seurataan

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Tunnistettu
    Tunnistettu
    We are continuing to work on a fix for this incident.
  • Tutkitaan
    Tutkitaan

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

loka 2025 to joulu 2025

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