Synergy SKY - Historique des incidents

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avr. 2026 · 100.0%mai · 100.0%juin · 100.0%

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avr. 2026
mai 2026
juin 2026

Historique des incidents

juin 2026

Webex Service Disruption
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    We are currently monitoring the Webex service interruption. Note: This interruption may affect any calls involving Webex registered devices.

  • Détecté
    Détecté

    We are investigating how this Webex service notice (Reference: PUB0015885) is affecting our usage of the Webex API and the Workspace Integration.

    https://status.webex.com/commercial/status?lang=en_US

    We will provide further updates as the situation develops.

Google Meet: Connection Difficulties
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé
    We implemented a fix and are currently monitoring the result.
  • Identifié
    Identifié

    Our team has identified a solution and a fix is being implemented. We appreciate your patience and will provide a further update once available.

  • Détecté
    Détecté

    We are currently investigating this incident in which all Google Meet calls are experiencing connection difficulties at this time.

    Our team is actively engaged in restoring service.

mai 2026

EU Registrar Maintenance Window - May 28
  • Terminé
    mai 28, 2026 à 19:15
    Terminé
    mai 28, 2026 à 19:15
    Maintenance has completed successfully.
  • En cours
    mai 28, 2026 à 18:00
    En cours
    mai 28, 2026 à 18:00
    La maintenance est en cours
  • Pas encore commencé
    mai 28, 2026 à 18:00
    Pas encore commencé
    mai 28, 2026 à 18:00

    We are performing a scheduled maintenance for our EU Registrar starting on May 28 at 18:00 UTC (2:00 PM EDT / 11:00 AM PDT). We anticipate the maintenance to last approximately 2 hours, concluding around May 28 UTC 20:00 (4:00 PM EDT / 1:00 PM PDT).

    Times:

    May 28
    PDT (UTC -7): 11:00 AM - 1:00 PM
    EDT (UTC-4): 2:00 PM - 4:00 PM
    UTC: 18:00 - 20:00

    This maintenance window will have minimal effects on operations.

CONNECT Maintenance Window - May 28
  • Terminé
    mai 28, 2026 à 12:00
    Terminé
    mai 28, 2026 à 12:00
    La maintenance s'est terminée avec succès
  • En cours
    mai 28, 2026 à 10:00
    En cours
    mai 28, 2026 à 10:00
    La maintenance est en cours
  • Pas encore commencé
    mai 28, 2026 à 10:00
    Pas encore commencé
    mai 28, 2026 à 10:00

    We are performing a scheduled maintenance for CONNECT starting on May 28 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT). We anticipate the maintenance to last approximately 2 hours, concluding around 12:00 UTC May 28 (8:00 AM EDT / 5:00 PDT).

    Times:

    May 28
    PDT (UTC -7): 3:00 AM - 5:00 AM
    EDT (UTC-4): 6:00 AM - 8:00 AM
    UTC: 10:00 - 12:00

    This maintenance window will have minimal effects on operations.

Maintenance Window - May 27
  • Pas encore commencé
    mai 27, 2026 à 10:00
    Pas encore commencé
    mai 27, 2026 à 10:00

    We are performing a scheduled maintenance for our CONNECT - Device and Calendar Service starting on May 27 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT). We anticipate the maintenance to last approximately 1 hour, concluding around 11:00 UTC May 27 (7:00 AM EST / 4:00 AM PST).

    Times:

    May 27
    PDT (UTC -7): 3:00 AM - 4:00 AM
    EDT (UTC-4): 6:00 AM - 7:00 AM
    UTC: 10:00 - 11:00

    This maintenance window will have minimal effects on operations.

  • Terminé
    mai 26, 2026 à 16:06
    Terminé
    mai 26, 2026 à 16:06

    Maintenance has been cancelled.

Maintenance Window - May 15, 2026
  • Terminé
    mai 15, 2026 à 11:00
    Terminé
    mai 15, 2026 à 11:00
    La maintenance s'est terminée avec succès
  • En cours
    mai 15, 2026 à 09:00
    En cours
    mai 15, 2026 à 09:00
    La maintenance est en cours
  • Pas encore commencé
    mai 15, 2026 à 09:00
    Pas encore commencé
    mai 15, 2026 à 09:00

    UPDATE we are pushing this maintenance back one week, to May 15.

    We are performing a scheduled maintenance starting on May 15 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT). We anticipate the maintenance to last approximately 2 hours, concluding around 11:00 UTC May 15 (7:00 AM EDT / 4:00 AM PDT).

    Times:

    May 15
    PDT (UTC -7): 2:00 AM - 4:00 AM
    EDT (UTC-4): 5:00 AM - 7:00 AM
    UTC: 9:00 - 11:00

    During the scheduled maintenance window, the following impact is expected:

    • Active/Established Calls - current active calls will not be affected and will continue uninterrupted throughout the window

    • New Calls - Little to no impact is expected for new calls being placed during the window

    • CDR Data - Call Detail Record (CDR) data generated by the Registrar during the window may be affected

Maintenance Window - May 9, 2026
  • Terminé
    mai 09, 2026 à 17:33
    Terminé
    mai 09, 2026 à 17:33
    Maintenance has completed successfully.
  • En cours
    mai 09, 2026 à 10:00
    En cours
    mai 09, 2026 à 10:00
    La maintenance est en cours
  • Pas encore commencé
    mai 09, 2026 à 10:00
    Pas encore commencé
    mai 09, 2026 à 10:00

    We are performing a routine scheduled maintenance starting on May 9 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT). We anticipate the maintenance to last approximately 8 hours, concluding around 18:00 UTC May 9 (2:00 PM EDT / 11:00 AM PDT).

    Times:

    May 9
    PDT (UTC -7): 3:00 AM - 11:00 AM
    EDT (UTC-4): 6:00 AM - 2:00 PM
    UTC: 10:00 - 18:00

    This maintenance window will have minimal effects on operations.

avr. 2026

Poly Registrar Partial Outage
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    We identified a potential service issue that may have temporarily affected device registration for some customers.

     

    Our team identified behavior related to registrar connectivity that may have caused certain devices to experience registration issues. The issue appears to be contained at this time, and we are actively monitoring the environment to ensure continued stability.

     

    While we believe service has stabilized, we are continuing our review to confirm the full scope of impact and validate that all affected services are operating normally. To our knowledge this has effected Poly devices.

     

    If you continue to experience any registration-related issues, please contact Support for assistance.

avr. 2026 à juin 2026

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