SynergySKY - Historique des incidents

Tous les systèmes sont opérationnels

API de licence - Opérationnel

100% - disponibilité
oct. 2025 · 100.0%nov. · 100.0%déc. · 100.0%

Previous page

Next page

oct. 2025
nov. 2025
déc. 2025

Historique des incidents

déc. 2025

Multiple Region Disruption
  • Résolu
    Résolu

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • Détecté
    Détecté

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

nov. 2025

Maintenance Window - November 16, 2025
  • Terminé
    novembre 16, 2025 à 05:28
    Terminé
    novembre 16, 2025 à 05:28
    Maintenance has completed successfully.
  • Pas encore commencé
    novembre 16, 2025 à 05:00
    Pas encore commencé
    novembre 16, 2025 à 05:00

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • En cours
    novembre 16, 2025 à 04:53
    En cours
    novembre 16, 2025 à 04:53
    Maintenance is now in progress.

oct. 2025

Maintenance Window - October 25, 2025
  • Terminé
    octobre 26, 2025 à 11:44
    Terminé
    octobre 26, 2025 à 11:44
    Maintenance has completed successfully.
  • Pas encore commencé
    octobre 25, 2025 à 03:59
    Pas encore commencé
    octobre 25, 2025 à 03:59

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Résolu
    Résolu
    This incident has been resolved.
  • Identifié
    Identifié

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Identifié
    Identifié
    We are continuing to work on a fix for this incident.
  • Détecté
    Détecté

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

oct. 2025 à déc. 2025

Suivant