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juil. 2026
août 2026
sept. 2026

Historique des incidents

sept. 2026

Maintenance Window - September 19
  • Terminé
    septembre 19, 2026 à 23:34UTC
    Terminé
    septembre 19, 2026 à 23:34UTC

    Maintenance has completed successfully.

  • En cours
    septembre 19, 2026 à 11:00UTC
    En cours
    septembre 19, 2026 à 11:00UTC
    La maintenance est en cours
  • Pas encore commencé
    septembre 15, 2026 à 17:05UTC
    Pas encore commencé
    septembre 15, 2026 à 17:05UTC

    We are performing a routine scheduled maintenance starting on September 19 at 11:00 UTC (7:00 AM EDT / 4:00 AM PDT). We anticipate the maintenance to last approximately 34 hours, concluding around 21:00 UTC September 20 (5:00 PM EDT / 2:00 PM PDT).

    Times:

    September 19
    PDT (UTC -7): 4:00 AM - 2:00 PM (September 20)
    EDT (UTC-4): 7:00 AM - 5:00 PM (September 20)
    UTC: 11:00 - 21:00 (September 20)

    This maintenance window will have minimal effects on operations.

Maintenance Window - September 11, 2026
  • Terminé
    septembre 11, 2026 à 22:00UTC
    Terminé
    septembre 11, 2026 à 22:00UTC
    La maintenance s'est terminée avec succès
  • En cours
    septembre 11, 2026 à 16:00UTC
    En cours
    septembre 11, 2026 à 16:00UTC
    La maintenance est en cours
  • Pas encore commencé
    septembre 11, 2026 à 13:25UTC
    Pas encore commencé
    septembre 11, 2026 à 13:25UTC

    We are performing a scheduled maintenance starting on September 11 at 4:00 PM UTC (12:00 PM EDT / 9:00 AM PDT). We anticipate the maintenance to last approximately 6 hours, concluding around 10:00 AM UTC September 11 (6:00 PM EDT / 3:00 PM PDT).

    Times:

    September 11
    PDT (UTC -9): 9:00 AM - 3:00 PM
    EDT (UTC-6): 12:00 PM - 6:00 PM
    UTC: 4:00 PM - 10:00 PM

    This maintenance window will have minimal effects on operations.

Maintenance Window - September 9, 2026
  • Terminé
    septembre 09, 2026 à 09:00UTC
    Terminé
    septembre 09, 2026 à 09:00UTC
    La maintenance s'est terminée avec succès
  • En cours
    septembre 09, 2026 à 06:00UTC
    En cours
    septembre 09, 2026 à 06:00UTC
    La maintenance est en cours
  • Pas encore commencé
    septembre 08, 2026 à 15:25UTC
    Pas encore commencé
    septembre 08, 2026 à 15:25UTC

    We are performing a routine scheduled maintenance starting on September 9 at 6:00 UTC (2:00 AM EDT / 11:00 PM PDT [September 8]). We anticipate the maintenance to last approximately 3 hours, concluding around 9:00 UTC September 9 (5:00 AM EDT / 2:00 AM PDT).

    Times:

    September 9
    PDT (UTC -9): 11:00 PM September 8 - 2:00 AM
    EDT (UTC-6): 2:00 AM - 5:00 AM
    UTC: 6:00 - 9:00

    This maintenance window will have minimal effects on operations.

CONNECT Calls Dropping
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé
    We implemented a fix and are currently monitoring the result.
  • Identifié
    UTC
    Identifié
    We are continuing to work on a fix for this incident.
  • Détecté
    UTC
    Détecté

    We are currently investigating this incident in which CONNECT calls are dropping 15 minutes into the meeting. As a current workaround, please redial into the meeting if dropped.

    We are actively working on this and will provide an update as soon as possible.

Synergy SKY CONNECT Service Maintenance
  • Terminé
    septembre 05, 2026 à 16:48UTC
    Terminé
    septembre 05, 2026 à 16:48UTC
    Maintenance has completed successfully.
  • En cours
    septembre 05, 2026 à 13:00UTC
    En cours
    septembre 05, 2026 à 13:00UTC

    We will be performing maintenance on the Synergy SKY CONNECT service beginning September 5 at 13:00 UTC (9:00 AM EDT / 6:00 AM PDT). The maintenance window will remain open for approximately 24 hours, concluding around 13:00 UTC September 6 (9:00 AM EDT / 6:00 AM PDT).

    Times:

    September 5–6
    PDT (UTC-7): 6:00 AM – 6:00 AM (September 6)
    EDT (UTC-4): 9:00 AM – 9:00 AM (September 6)
    UTC: 13:00 – 13:00 (September 6)

    This maintenance window is being used to deploy an update to the Synergy SKY CONNECT service addressing the recently reported Microsoft Teams Dual Screen issue.

    Minimal impact to operations is expected during the maintenance window.

août 2026

Intermittent Call Failures with Webex Registered Endpoints
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    We are currently investigating an elevated number of intermittent call failures affecting Webex registered endpoints.. Affected calls may remain in a ringing state, or disconnect after approximately 15 minutes.

    Workaround: If a call fails to connect, redialing has been successful.

    We will provide another update as soon as additional information becomes available.

Maintenance Window - August 22
  • Terminé
    août 23, 2026 à 19:45UTC
    Terminé
    août 23, 2026 à 19:45UTC
    Maintenance has completed successfully.
  • En cours
    août 22, 2026 à 11:00UTC
    En cours
    août 22, 2026 à 11:00UTC
    La maintenance est en cours
  • Pas encore commencé
    août 18, 2026 à 21:05UTC
    Pas encore commencé
    août 18, 2026 à 21:05UTC

    We are performing a routine scheduled maintenance starting on August 22 at 11:00 UTC (7:00 AM EDT / 4:00 AM PDT). We anticipate the maintenance to last approximately 34 hours, concluding around 21:00 UTC August 23 (5:00 PM EDT / 2:00 PM PDT).

    Times:

    August 22
    PDT (UTC -7): 4:00 AM - 2:00 PM (August 23)
    EDT (UTC-4): 7:00 AM - 5:00 PM (August 23)
    UTC: 11:00 - 21:00 (August 23)

    This maintenance window will have minimal effects on operations.

Failed Calls and Call Quality
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    Some customers may be experiencing failed calls and degraded call quality. Our engineering team is currently investigating the issue and working towards a resolution. We will provide further updates as more information becomes available.

    We apologize for any inconvenience this may cause.

Service Advisory – Elevated Call Failures in the US Region
  • Résolu
    UTC
    Résolu

    The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend.

    We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future.

  • Détecté
    UTC
    Détecté

    We are currently investigating an elevated number of failed call attempts affecting the US region.

    Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible.

    We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue.

    We will provide another update as soon as additional information becomes available.

General server maintenance
  • Terminé
    août 09, 2026 à 20:00UTC
    Terminé
    août 09, 2026 à 20:00UTC
    La maintenance s'est terminée avec succès
  • En cours
    août 08, 2026 à 08:00UTC
    En cours
    août 08, 2026 à 08:00UTC
    La maintenance est en cours
  • Pas encore commencé
    août 05, 2026 à 11:43UTC
    Pas encore commencé
    août 05, 2026 à 11:43UTC
    We are planning for a scheduled maintenance during that time.

juil. 2026

Aucun incident signalé ce mois-ci

juil. 2026 à sept. 2026

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