SynergySKY - Feljegyzés történet

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Licenc API - Üzemképes

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okt. 2025
nov. 2025
dec. 2025

Feljegyzés történet

dec. 2025

Multiple Region Disruption
  • Megoldott
    Megoldott

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • Ellenőrzés alatt
    Ellenőrzés alatt

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

nov. 2025

Maintenance Window - November 16, 2025
  • Befejezett
    november 16, 2025 ekkor 5:28
    Befejezett
    november 16, 2025 ekkor 5:28
    Maintenance has completed successfully.
  • Tervezett
    november 16, 2025 ekkor 5:00
    Tervezett
    november 16, 2025 ekkor 5:00

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • Folyamatban
    november 16, 2025 ekkor 4:53
    Folyamatban
    november 16, 2025 ekkor 4:53
    Maintenance is now in progress.

okt. 2025

Maintenance Window - October 25, 2025
  • Befejezett
    október 26, 2025 ekkor 11:44
    Befejezett
    október 26, 2025 ekkor 11:44
    Maintenance has completed successfully.
  • Tervezett
    október 25, 2025 ekkor 3:59
    Tervezett
    október 25, 2025 ekkor 3:59

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Megoldott
    Megoldott
    This incident has been resolved.
  • Feltárt
    Feltárt

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Megoldott
    Megoldott
    This incident has been resolved.
  • Megfigyelés alatt
    Megfigyelés alatt

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Feltárt
    Feltárt
    We are continuing to work on a fix for this incident.
  • Ellenőrzés alatt
    Ellenőrzés alatt

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

okt. 2025 ehhez dec. 2025

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