Synergy SKY - Cronologia degli avvisi

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Cronologia degli avvisi

set 2026

Maintenance Window - September 19
  • Completato
    settembre 19, 2026 at 23:34UTC
    Completato
    settembre 19, 2026 at 23:34UTC

    Maintenance has completed successfully.

  • In corso
    settembre 19, 2026 at 11:00UTC
    In corso
    settembre 19, 2026 at 11:00UTC
    La manutenzione è ora in corso
  • Pianificato
    settembre 15, 2026 at 17:05UTC
    Pianificato
    settembre 15, 2026 at 17:05UTC

    We are performing a routine scheduled maintenance starting on September 19 at 11:00 UTC (7:00 AM EDT / 4:00 AM PDT). We anticipate the maintenance to last approximately 34 hours, concluding around 21:00 UTC September 20 (5:00 PM EDT / 2:00 PM PDT).

    Times:

    September 19
    PDT (UTC -7): 4:00 AM - 2:00 PM (September 20)
    EDT (UTC-4): 7:00 AM - 5:00 PM (September 20)
    UTC: 11:00 - 21:00 (September 20)

    This maintenance window will have minimal effects on operations.

Maintenance Window - September 11, 2026
  • Completato
    settembre 11, 2026 at 22:00UTC
    Completato
    settembre 11, 2026 at 22:00UTC
    La manutenzione è stata completata con successo
  • In corso
    settembre 11, 2026 at 16:00UTC
    In corso
    settembre 11, 2026 at 16:00UTC
    La manutenzione è ora in corso
  • Pianificato
    settembre 11, 2026 at 13:25UTC
    Pianificato
    settembre 11, 2026 at 13:25UTC

    We are performing a scheduled maintenance starting on September 11 at 4:00 PM UTC (12:00 PM EDT / 9:00 AM PDT). We anticipate the maintenance to last approximately 6 hours, concluding around 10:00 AM UTC September 11 (6:00 PM EDT / 3:00 PM PDT).

    Times:

    September 11
    PDT (UTC -9): 9:00 AM - 3:00 PM
    EDT (UTC-6): 12:00 PM - 6:00 PM
    UTC: 4:00 PM - 10:00 PM

    This maintenance window will have minimal effects on operations.

Maintenance Window - September 9, 2026
  • Completato
    settembre 09, 2026 at 09:00UTC
    Completato
    settembre 09, 2026 at 09:00UTC
    La manutenzione è stata completata con successo
  • In corso
    settembre 09, 2026 at 06:00UTC
    In corso
    settembre 09, 2026 at 06:00UTC
    La manutenzione è ora in corso
  • Pianificato
    settembre 08, 2026 at 15:25UTC
    Pianificato
    settembre 08, 2026 at 15:25UTC

    We are performing a routine scheduled maintenance starting on September 9 at 6:00 UTC (2:00 AM EDT / 11:00 PM PDT [September 8]). We anticipate the maintenance to last approximately 3 hours, concluding around 9:00 UTC September 9 (5:00 AM EDT / 2:00 AM PDT).

    Times:

    September 9
    PDT (UTC -9): 11:00 PM September 8 - 2:00 AM
    EDT (UTC-6): 2:00 AM - 5:00 AM
    UTC: 6:00 - 9:00

    This maintenance window will have minimal effects on operations.

CONNECT Calls Dropping
  • Risolto
    UTC
    Risolto
    This incident has been resolved.
  • Monitorando
    UTC
    Monitorando
    We implemented a fix and are currently monitoring the result.
  • Individuato
    UTC
    Individuato
    We are continuing to work on a fix for this incident.
  • Verifiche
    UTC
    Verifiche

    We are currently investigating this incident in which CONNECT calls are dropping 15 minutes into the meeting. As a current workaround, please redial into the meeting if dropped.

    We are actively working on this and will provide an update as soon as possible.

Synergy SKY CONNECT Service Maintenance
  • Completato
    settembre 05, 2026 at 16:48UTC
    Completato
    settembre 05, 2026 at 16:48UTC
    Maintenance has completed successfully.
  • In corso
    settembre 05, 2026 at 13:00UTC
    In corso
    settembre 05, 2026 at 13:00UTC

    We will be performing maintenance on the Synergy SKY CONNECT service beginning September 5 at 13:00 UTC (9:00 AM EDT / 6:00 AM PDT). The maintenance window will remain open for approximately 24 hours, concluding around 13:00 UTC September 6 (9:00 AM EDT / 6:00 AM PDT).

    Times:

    September 5–6
    PDT (UTC-7): 6:00 AM – 6:00 AM (September 6)
    EDT (UTC-4): 9:00 AM – 9:00 AM (September 6)
    UTC: 13:00 – 13:00 (September 6)

    This maintenance window is being used to deploy an update to the Synergy SKY CONNECT service addressing the recently reported Microsoft Teams Dual Screen issue.

    Minimal impact to operations is expected during the maintenance window.

ago 2026

Intermittent Call Failures with Webex Registered Endpoints
  • Risolto
    UTC
    Risolto
    This incident has been resolved.
  • Verifiche
    UTC
    Verifiche

    We are currently investigating an elevated number of intermittent call failures affecting Webex registered endpoints.. Affected calls may remain in a ringing state, or disconnect after approximately 15 minutes.

    Workaround: If a call fails to connect, redialing has been successful.

    We will provide another update as soon as additional information becomes available.

Maintenance Window - August 22
  • Completato
    agosto 23, 2026 at 19:45UTC
    Completato
    agosto 23, 2026 at 19:45UTC
    Maintenance has completed successfully.
  • In corso
    agosto 22, 2026 at 11:00UTC
    In corso
    agosto 22, 2026 at 11:00UTC
    La manutenzione è ora in corso
  • Pianificato
    agosto 18, 2026 at 21:05UTC
    Pianificato
    agosto 18, 2026 at 21:05UTC

    We are performing a routine scheduled maintenance starting on August 22 at 11:00 UTC (7:00 AM EDT / 4:00 AM PDT). We anticipate the maintenance to last approximately 34 hours, concluding around 21:00 UTC August 23 (5:00 PM EDT / 2:00 PM PDT).

    Times:

    August 22
    PDT (UTC -7): 4:00 AM - 2:00 PM (August 23)
    EDT (UTC-4): 7:00 AM - 5:00 PM (August 23)
    UTC: 11:00 - 21:00 (August 23)

    This maintenance window will have minimal effects on operations.

Failed Calls and Call Quality
  • Risolto
    UTC
    Risolto
    This incident has been resolved.
  • Verifiche
    UTC
    Verifiche

    Some customers may be experiencing failed calls and degraded call quality. Our engineering team is currently investigating the issue and working towards a resolution. We will provide further updates as more information becomes available.

    We apologize for any inconvenience this may cause.

Service Advisory – Elevated Call Failures in the US Region
  • Risolto
    UTC
    Risolto

    The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend.

    We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future.

  • Verifiche
    UTC
    Verifiche

    We are currently investigating an elevated number of failed call attempts affecting the US region.

    Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible.

    We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue.

    We will provide another update as soon as additional information becomes available.

General server maintenance
  • Completato
    agosto 09, 2026 at 20:00UTC
    Completato
    agosto 09, 2026 at 20:00UTC
    La manutenzione è stata completata con successo
  • In corso
    agosto 08, 2026 at 08:00UTC
    In corso
    agosto 08, 2026 at 08:00UTC
    La manutenzione è ora in corso
  • Pianificato
    agosto 05, 2026 at 11:43UTC
    Pianificato
    agosto 05, 2026 at 11:43UTC
    We are planning for a scheduled maintenance during that time.

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