SynergySKY - Cronologia degli avvisi

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ott 2025
nov 2025
dic 2025

Cronologia degli avvisi

dic 2025

Multiple Region Disruption
  • Risolto
    Risolto

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • Verifiche
    Verifiche

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

nov 2025

Maintenance Window - November 16, 2025
  • Completato
    novembre 16, 2025 at 05:28
    Completato
    novembre 16, 2025 at 05:28
    Maintenance has completed successfully.
  • Pianificato
    novembre 16, 2025 at 05:00
    Pianificato
    novembre 16, 2025 at 05:00

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • In corso
    novembre 16, 2025 at 04:53
    In corso
    novembre 16, 2025 at 04:53
    Maintenance is now in progress.

ott 2025

Maintenance Window - October 25, 2025
  • Completato
    ottobre 26, 2025 at 11:44
    Completato
    ottobre 26, 2025 at 11:44
    Maintenance has completed successfully.
  • Pianificato
    ottobre 25, 2025 at 03:59
    Pianificato
    ottobre 25, 2025 at 03:59

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Risolto
    Risolto
    This incident has been resolved.
  • Individuato
    Individuato

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Risolto
    Risolto
    This incident has been resolved.
  • Monitorando
    Monitorando

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Individuato
    Individuato
    We are continuing to work on a fix for this incident.
  • Verifiche
    Verifiche

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

ott 2025 to dic 2025

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