SynergySKY - Cronologia degli avvisi

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API di licenza - Operativo

Cronologia degli avvisi

lug 2025

Hotfix Deployment for Google Meet Layout
  • Completato
    luglio 30, 2025 at 13:27
    Completato
    luglio 30, 2025 at 13:27
    Maintenance has completed successfully.
  • Pianificato
    luglio 30, 2025 at 13:00
    Pianificato
    luglio 30, 2025 at 13:00

    A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect.

  • In corso
    luglio 30, 2025 at 12:55
    In corso
    luglio 30, 2025 at 12:55
    Maintenance is now in progress.
Inconsistent Layout changes
  • Risolto
    Risolto
    This incident has been resolved.
  • Individuato
    Individuato

    We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident.

CONNECT Upgrade Maintenance Window
  • Completato
    luglio 16, 2025 at 00:44
    Completato
    luglio 16, 2025 at 00:44
    Maintenance has completed successfully.
  • In corso
    luglio 16, 2025 at 00:10
    In corso
    luglio 16, 2025 at 00:10
    Maintenance is now in progress.
  • Pianificato
    luglio 16, 2025 at 00:00
    Pianificato
    luglio 16, 2025 at 00:00

    CONNECT Upgrade Maintenance Window Notification

    Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows:

    • Start: July 16 00:00 UTC

    • End: July 16 03:00 UTC

    Summary of Improvements:

    This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability.

    Service Impact:

    • No impact is expected for ongoing meetings during the upgrade window.

    • Newly initiated meetings may experience longer connection rates while the system is restarting.

    We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page.

    For assistance, contact: support@synergysky.com

Zoom Calls - On-Screen Display
  • Risolto
    Risolto
    This incident has been resolved.
  • Monitorando
    Monitorando
    We implemented a fix and are currently monitoring the result.
  • Verifiche
    Verifiche

    We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings.

    We are working to determine the cause and will provide updates as soon as possible.

Zoom Calls - Content Sharing
  • Risolto
    Risolto
    This incident has been resolved.
  • Monitorando
    Monitorando
    We implemented a fix and are currently monitoring the result.
  • Verifiche
    Verifiche

    We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings.

    Our team is actively working to identify the root cause and will provide updates as we learn more.

giu 2025

Nessun avviso segnalato questo mese

mag 2025

Disconnessione intermittente delle chiamate
  • Risolto
    Risolto

    Questo problema è ora risolto.

  • Monitorando
    Monitorando

    L'aggiornamento è stato completato, continueremo a monitorare eventuali ulteriori eventi.

  • Individuato
    Individuato

    È in fase di distribuzione un hotfix, che non dovrebbe avere alcun impatto sulle chiamate in corso.

  • Verifiche
    Verifiche

    Stiamo attualmente indagando sui problemi segnalati, a causa dei quali diversi sistemi video SIP si sono disconnessi inaspettatamente durante le riunioni attive.

    Synergy SKY sta esaminando i registri delle chiamate e l'attività del registrar per determinare la causa principale. Ulteriori aggiornamenti saranno condivisi non appena saranno disponibili ulteriori informazioni.

    È stato segnalato che tutte le riconnessioni delle chiamate sono andate a buon fine.

mag 2025 to lug 2025

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