Synergy SKY - Captcha automatic resolution Functionality failing – 障害情報詳細

全システムが稼働中

Captcha automatic resolution Functionality failing

解決済み
パフォーマンス低下中
開始日時 12か月前持続した 2日

影響あり

CONNECT - Interoperability Service

パフォーマンス低下中 から 8:58 PM ～ 4:42 PM, 稼働中 から 8:58 PM ～ 4:42 PM, パフォーマンス低下中 から 4:42 PM ～ 3:24 PM

米国地域

パフォーマンス低下中 から 8:58 PM ～ 3:24 PM

EU地域

稼働中 から 8:58 PM ～ 4:42 PM, パフォーマンス低下中 から 4:42 PM ～ 3:24 PM

アップデート
  • 解決済み
    UTC
    解決済み
    This incident has been resolved.
  • 監視中
    UTC
    監視中

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • 原因判明済み
    UTC
    原因判明済み

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • 調査中
    UTC
    調査中

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.