Synergy SKY - Continuous layout switching on Primary display (Dual Screen) – 障害情報詳細

Integration: Microsoft Teams のパフォーマンスが低下しています

Continuous layout switching on Primary display (Dual Screen)

監視中
パフォーマンス低下中
開始日時 30日前

影響あり

CONNECT

パフォーマンス低下中 から 6:35 PM ～ 12:00 AM

Integration: Microsoft Teams

パフォーマンス低下中 から 6:35 PM ～ 12:00 AM

アップデート
  • 監視中
    監視中
    We implemented a fix and are currently monitoring the result.
  • 原因判明済み
    原因判明済み

    This issue has been confirmed to be specific to the Microsoft Teams Light Web client and has been reported to Microsoft.  As a mitigation, we are applying a service-side change to stabilize presentation behavior in dual-screen calls. For dual-screen calls, shared content should occupy the primary screen.

  • 調査中
    調査中

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.