Synergy SKY - Captcha automatic resolution Functionality failing – Incidentdetails

Integration: Microsoft Teams Ervaren verminderde prestaties

Captcha automatic resolution Functionality failing

Opgelost
Verminderde prestaties
Begon op 5 maanden geledenDuurde 2 dagen

Getroffen

CONNECT

Verminderde prestaties van 8:58 PM naar 4:42 PM, Operationeel van 8:58 PM naar 4:42 PM, Verminderde prestaties van 4:42 PM naar 3:24 PM

VS-regio

Verminderde prestaties van 8:58 PM naar 3:24 PM

EU-regio

Operationeel van 8:58 PM naar 4:42 PM, Verminderde prestaties van 4:42 PM naar 3:24 PM

Updates
  • Opgelost
    Opgelost
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Geïdentificeerd
    Geïdentificeerd

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Onderzoeken
    Onderzoeken

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.