Synergy SKY - Microsoft Whiteboard Initiation Issue – Incidentdetails

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Microsoft Whiteboard Initiation Issue

Opgelost
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Begon op 11 maanden geledenDuurde ongeveer 1 maand

Getroffen

CONNECT - Interoperability Service

Verminderde prestaties van 7:13 PM naar 2:17 PM

Integration: Microsoft Teams

Verminderde prestaties van 7:13 PM naar 2:17 PM

Updates
  • Opgelost
    UTC
    Opgelost

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Onderzoeken
    UTC
    Onderzoeken

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.