SynergySKY - Zoom Layout Changes - Degraded Performance – Incidentdetails

Alle systemen operationeel

Zoom Layout Changes - Degraded Performance

Opgelost
Verminderde prestaties
Begon op 4 maanden geledenDuurde ongeveer 1 maand

Getroffen

CONNECT

Verminderde prestaties van 9:08 PM naar 1:27 PM, Operationeel van 1:27 PM naar 2:10 PM

Integration: Zoom

Verminderde prestaties van 9:08 PM naar 1:27 PM, Operationeel van 1:27 PM naar 2:10 PM

Updates
  • Opgelost
    Opgelost
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Geïdentificeerd
    Geïdentificeerd

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.