Synergy SKY - Continuous layout switching on Primary display (Dual Screen) – Incidentdetails

The incident has been determined to be a problem within the Microsoft Client, we are currently working with Microsoft to address their issue. For more details see https://support.synergysky.com/hc/en-us/articles/26212580434204-Known-Behavior

We have implemented a mitigation and are monitoring the results. Synergy SKY and its trusted partners are actively looking to return the experience back to the original TRUEVIEW profile. We will provide an additional update once we confirm sustained stability.

We have confirmed this behavior is specific to the Microsoft Teams Light Web client and have reported the issue to Microsoft. As a mitigation, we are applying a service-side change to stabilize dual-screen presentation behavior. In dual-screen calls, shared content is expected to remain on the primary display.

The mitigated behavior resembles a “mirrored screen” experience. However, the system is still rendering two distinct compositions (e.g., separate gallery views alongside shared content). Workstreams are in progress to restore the Microsoft Teams dual-screen experience to its previous behavior.

If you require a more consistent experience during this period, Synergy SKY can provide an alternative configuration that improves layout stability. Please contact support@synergysky.com for details and system requirements.