Synergy SKY - US Region: Capacity Issues – Incidentdetails

Alle systemen operationeel

US Region: Capacity Issues

Opgelost
Grote storing
Begon op 3 maanden geledenDuurde 18 dagen

Getroffen

CONNECT

Grote storing van 4:15 PM naar 5:45 PM, Operationeel van 5:45 PM naar 4:08 PM

VS-regio

Grote storing van 4:15 PM naar 5:45 PM, Operationeel van 5:45 PM naar 4:08 PM

Updates
  • Opgelost
    Opgelost
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Opgelost
    Opgelost

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Onderzoeken
    Onderzoeken

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.