Synergy SKY - Berichtgeschiedenis

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sep. 2025
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Berichtgeschiedenis

nov. 2025

Maintenance Window - November 16, 2025
  • Voltooid
    november 16, 2025 om 05:28UTC
    Voltooid
    november 16, 2025 om 05:28UTC
    Maintenance has completed successfully.
  • Nog niet begonnen
    november 16, 2025 om 05:00UTC
    Nog niet begonnen
    november 16, 2025 om 05:00UTC

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • Bezig
    november 16, 2025 om 04:53UTC
    Bezig
    november 16, 2025 om 04:53UTC
    Maintenance is now in progress.

okt. 2025

Maintenance Window - October 25, 2025
  • Voltooid
    oktober 26, 2025 om 11:44UTC
    Voltooid
    oktober 26, 2025 om 11:44UTC
    Maintenance has completed successfully.
  • Nog niet begonnen
    oktober 25, 2025 om 03:59UTC
    Nog niet begonnen
    oktober 25, 2025 om 03:59UTC

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Opgelost
    UTC
    Opgelost
    This incident has been resolved.
  • Geïdentificeerd
    UTC
    Geïdentificeerd

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Opgelost
    UTC
    Opgelost
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Geïdentificeerd
    UTC
    Geïdentificeerd
    We are continuing to work on a fix for this incident.
  • Onderzoeken
    UTC
    Onderzoeken

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

sep. 2025

Core Service upgrade
  • Nog niet begonnen
    september 06, 2025 om 14:00UTC
    Nog niet begonnen
    september 06, 2025 om 14:00UTC
    We are planning for a scheduled maintenance during that time.
  • Voltooid
    september 06, 2025 om 13:26UTC
    Voltooid
    september 06, 2025 om 13:26UTC
    Maintenance has completed successfully.
  • Bezig
    september 06, 2025 om 12:43UTC
    Bezig
    september 06, 2025 om 12:43UTC
    Maintenance is now in progress.

sep. 2025 naar nov. 2025

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