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okt. 2025
nov. 2025
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des. 2025

Multiple Region Disruption
  • Løst
    Løst

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • Undersøker
    Undersøker

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

nov. 2025

Maintenance Window - November 16, 2025
  • Fullført
    november 16, 2025 kl. 05:28
    Fullført
    november 16, 2025 kl. 05:28
    Maintenance has completed successfully.
  • Ikke startet ennå
    november 16, 2025 kl. 05:00
    Ikke startet ennå
    november 16, 2025 kl. 05:00

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • Pågår
    november 16, 2025 kl. 04:53
    Pågår
    november 16, 2025 kl. 04:53
    Maintenance is now in progress.

okt. 2025

Maintenance Window - October 25, 2025
  • Fullført
    oktober 26, 2025 kl. 11:44
    Fullført
    oktober 26, 2025 kl. 11:44
    Maintenance has completed successfully.
  • Ikke startet ennå
    oktober 25, 2025 kl. 03:59
    Ikke startet ennå
    oktober 25, 2025 kl. 03:59

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Løst
    Løst
    This incident has been resolved.
  • Identifisert
    Identifisert

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Løst
    Løst
    This incident has been resolved.
  • Overvåker
    Overvåker

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Identifisert
    Identifisert
    We are continuing to work on a fix for this incident.
  • Undersøker
    Undersøker

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

okt. 2025 til des. 2025

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