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okt. 2025

Unable to connect to .gov Teams meetings
  • Overvåker
    Overvåker

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Identifisert
    Identifisert
    We are continuing to work on a fix for this incident.
  • Undersøker
    Undersøker

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

sep. 2025

Core Service upgrade
  • Ikke startet ennå
    september 06, 2025 kl. 14:00
    Ikke startet ennå
    september 06, 2025 kl. 14:00
    We are planning for a scheduled maintenance during that time.
  • Fullført
    september 06, 2025 kl. 13:26
    Fullført
    september 06, 2025 kl. 13:26
    Maintenance has completed successfully.
  • Pågår
    september 06, 2025 kl. 12:43
    Pågår
    september 06, 2025 kl. 12:43
    Maintenance is now in progress.

aug. 2025

Zoom Layout Changes - Degraded Performance
  • Løst
    Løst
    This incident has been resolved.
  • Overvåker
    Overvåker
    We implemented a fix and are currently monitoring the result.
  • Identifisert
    Identifisert

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.

Captcha Automatic Resolution Functionality Failing - Government
  • Løst
    Løst
    This incident has been resolved.
  • Undersøker
    Undersøker

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    This is currently affecting our Government customers

    Some users may be affected.

Microsoft Whiteboard Initiation Issue
  • Løst
    Løst

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Undersøker
    Undersøker

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.

Captcha Automatic Resolution Functionality Failing
  • Fullført
    august 19, 2025 kl. 18:05
    Fullført
    august 19, 2025 kl. 18:05
    Vedlikehold pågår nå
  • Ikke startet ennå
    august 19, 2025 kl. 18:05
    Ikke startet ennå
    august 19, 2025 kl. 18:05

    We are planning for a scheduled maintenance during that time with regards to the Captcha resolution functionality failing on Teams calls.

    During this time, active calls will not be affected. Captcha may require a redial.

    Updates will be provided as necessary.

Captcha automatic resolution Functionality failing
  • Løst
    Løst
    This incident has been resolved.
  • Overvåker
    Overvåker

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Identifisert
    Identifisert

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Undersøker
    Undersøker

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.

aug. 2025 til okt. 2025

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