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sep. 2026

Maintenance Window - September 19
  • Fullført
    september 19, 2026 kl. 23:34UTC
    Fullført
    september 19, 2026 kl. 23:34UTC

    Maintenance has completed successfully.

  • Pågår
    september 19, 2026 kl. 11:00UTC
    Pågår
    september 19, 2026 kl. 11:00UTC
    Vedlikehold pågår nå
  • Ikke startet ennå
    september 15, 2026 kl. 17:05UTC
    Ikke startet ennå
    september 15, 2026 kl. 17:05UTC

    We are performing a routine scheduled maintenance starting on September 19 at 11:00 UTC (7:00 AM EDT / 4:00 AM PDT). We anticipate the maintenance to last approximately 34 hours, concluding around 21:00 UTC September 20 (5:00 PM EDT / 2:00 PM PDT).

    Times:

    September 19
    PDT (UTC -7): 4:00 AM - 2:00 PM (September 20)
    EDT (UTC-4): 7:00 AM - 5:00 PM (September 20)
    UTC: 11:00 - 21:00 (September 20)

    This maintenance window will have minimal effects on operations.

Maintenance Window - September 11, 2026
  • Fullført
    september 11, 2026 kl. 22:00UTC
    Fullført
    september 11, 2026 kl. 22:00UTC
    Vedlikeholdet er fullført
  • Pågår
    september 11, 2026 kl. 16:00UTC
    Pågår
    september 11, 2026 kl. 16:00UTC
    Vedlikehold pågår nå
  • Ikke startet ennå
    september 11, 2026 kl. 13:25UTC
    Ikke startet ennå
    september 11, 2026 kl. 13:25UTC

    We are performing a scheduled maintenance starting on September 11 at 4:00 PM UTC (12:00 PM EDT / 9:00 AM PDT). We anticipate the maintenance to last approximately 6 hours, concluding around 10:00 AM UTC September 11 (6:00 PM EDT / 3:00 PM PDT).

    Times:

    September 11
    PDT (UTC -9): 9:00 AM - 3:00 PM
    EDT (UTC-6): 12:00 PM - 6:00 PM
    UTC: 4:00 PM - 10:00 PM

    This maintenance window will have minimal effects on operations.

Maintenance Window - September 9, 2026
  • Fullført
    september 09, 2026 kl. 09:00UTC
    Fullført
    september 09, 2026 kl. 09:00UTC
    Vedlikeholdet er fullført
  • Pågår
    september 09, 2026 kl. 06:00UTC
    Pågår
    september 09, 2026 kl. 06:00UTC
    Vedlikehold pågår nå
  • Ikke startet ennå
    september 08, 2026 kl. 15:25UTC
    Ikke startet ennå
    september 08, 2026 kl. 15:25UTC

    We are performing a routine scheduled maintenance starting on September 9 at 6:00 UTC (2:00 AM EDT / 11:00 PM PDT [September 8]). We anticipate the maintenance to last approximately 3 hours, concluding around 9:00 UTC September 9 (5:00 AM EDT / 2:00 AM PDT).

    Times:

    September 9
    PDT (UTC -9): 11:00 PM September 8 - 2:00 AM
    EDT (UTC-6): 2:00 AM - 5:00 AM
    UTC: 6:00 - 9:00

    This maintenance window will have minimal effects on operations.

CONNECT Calls Dropping
  • Løst
    UTC
    Løst
    This incident has been resolved.
  • Overvåker
    UTC
    Overvåker
    We implemented a fix and are currently monitoring the result.
  • Identifisert
    UTC
    Identifisert
    We are continuing to work on a fix for this incident.
  • Undersøker
    UTC
    Undersøker

    We are currently investigating this incident in which CONNECT calls are dropping 15 minutes into the meeting. As a current workaround, please redial into the meeting if dropped.

    We are actively working on this and will provide an update as soon as possible.

Synergy SKY CONNECT Service Maintenance
  • Fullført
    september 05, 2026 kl. 16:48UTC
    Fullført
    september 05, 2026 kl. 16:48UTC
    Maintenance has completed successfully.
  • Pågår
    september 05, 2026 kl. 13:00UTC
    Pågår
    september 05, 2026 kl. 13:00UTC

    We will be performing maintenance on the Synergy SKY CONNECT service beginning September 5 at 13:00 UTC (9:00 AM EDT / 6:00 AM PDT). The maintenance window will remain open for approximately 24 hours, concluding around 13:00 UTC September 6 (9:00 AM EDT / 6:00 AM PDT).

    Times:

    September 5–6
    PDT (UTC-7): 6:00 AM – 6:00 AM (September 6)
    EDT (UTC-4): 9:00 AM – 9:00 AM (September 6)
    UTC: 13:00 – 13:00 (September 6)

    This maintenance window is being used to deploy an update to the Synergy SKY CONNECT service addressing the recently reported Microsoft Teams Dual Screen issue.

    Minimal impact to operations is expected during the maintenance window.

aug. 2026

Intermittent Call Failures with Webex Registered Endpoints
  • Løst
    UTC
    Løst
    This incident has been resolved.
  • Undersøker
    UTC
    Undersøker

    We are currently investigating an elevated number of intermittent call failures affecting Webex registered endpoints.. Affected calls may remain in a ringing state, or disconnect after approximately 15 minutes.

    Workaround: If a call fails to connect, redialing has been successful.

    We will provide another update as soon as additional information becomes available.

Maintenance Window - August 22
  • Fullført
    august 23, 2026 kl. 19:45UTC
    Fullført
    august 23, 2026 kl. 19:45UTC
    Maintenance has completed successfully.
  • Pågår
    august 22, 2026 kl. 11:00UTC
    Pågår
    august 22, 2026 kl. 11:00UTC
    Vedlikehold pågår nå
  • Ikke startet ennå
    august 18, 2026 kl. 21:05UTC
    Ikke startet ennå
    august 18, 2026 kl. 21:05UTC

    We are performing a routine scheduled maintenance starting on August 22 at 11:00 UTC (7:00 AM EDT / 4:00 AM PDT). We anticipate the maintenance to last approximately 34 hours, concluding around 21:00 UTC August 23 (5:00 PM EDT / 2:00 PM PDT).

    Times:

    August 22
    PDT (UTC -7): 4:00 AM - 2:00 PM (August 23)
    EDT (UTC-4): 7:00 AM - 5:00 PM (August 23)
    UTC: 11:00 - 21:00 (August 23)

    This maintenance window will have minimal effects on operations.

Failed Calls and Call Quality
  • Løst
    UTC
    Løst
    This incident has been resolved.
  • Undersøker
    UTC
    Undersøker

    Some customers may be experiencing failed calls and degraded call quality. Our engineering team is currently investigating the issue and working towards a resolution. We will provide further updates as more information becomes available.

    We apologize for any inconvenience this may cause.

Service Advisory – Elevated Call Failures in the US Region
  • Løst
    UTC
    Løst

    The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend.

    We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future.

  • Undersøker
    UTC
    Undersøker

    We are currently investigating an elevated number of failed call attempts affecting the US region.

    Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible.

    We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue.

    We will provide another update as soon as additional information becomes available.

General server maintenance
  • Fullført
    august 09, 2026 kl. 20:00UTC
    Fullført
    august 09, 2026 kl. 20:00UTC
    Vedlikeholdet er fullført
  • Pågår
    august 08, 2026 kl. 08:00UTC
    Pågår
    august 08, 2026 kl. 08:00UTC
    Vedlikehold pågår nå
  • Ikke startet ennå
    august 05, 2026 kl. 11:43UTC
    Ikke startet ennå
    august 05, 2026 kl. 11:43UTC
    We are planning for a scheduled maintenance during that time.

juli 2026

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