SynergySKY - Histórico de avisos

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Licença API - Operacional

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Histórico de avisos

dez 2025

Multiple Region Disruption
  • Resolvido
    Resolvido

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • Investigando
    Investigando

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

nov 2025

Maintenance Window - November 16, 2025
  • Concluído
    novembro 16, 2025 em 05:28
    Concluído
    novembro 16, 2025 em 05:28
    Maintenance has completed successfully.
  • Ainda não começou
    novembro 16, 2025 em 05:00
    Ainda não começou
    novembro 16, 2025 em 05:00

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • Em curso
    novembro 16, 2025 em 04:53
    Em curso
    novembro 16, 2025 em 04:53
    Maintenance is now in progress.

out 2025

Maintenance Window - October 25, 2025
  • Concluído
    outubro 26, 2025 em 11:44
    Concluído
    outubro 26, 2025 em 11:44
    Maintenance has completed successfully.
  • Ainda não começou
    outubro 25, 2025 em 03:59
    Ainda não começou
    outubro 25, 2025 em 03:59

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Resolvido
    Resolvido
    This incident has been resolved.
  • Identificado
    Identificado

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Resolvido
    Resolvido
    This incident has been resolved.
  • Monitorização
    Monitorização

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Identificado
    Identificado
    We are continuing to work on a fix for this incident.
  • Investigando
    Investigando

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

out 2025 para dez 2025

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