SynergySKY - Notishistorik

Government upplever försämrad prestanda

Licens-API - I drift

Notishistorik

juli 2025

Hotfix Deployment for Google Meet Layout
  • Slutfört
    juli 30, 2025 kl 13:27
    Slutfört
    juli 30, 2025 kl 13:27
    Maintenance has completed successfully.
  • Planerat
    juli 30, 2025 kl 13:00
    Planerat
    juli 30, 2025 kl 13:00

    A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect.

  • Pågår
    juli 30, 2025 kl 12:55
    Pågår
    juli 30, 2025 kl 12:55
    Maintenance is now in progress.
Inconsistent Layout changes
  • Löst
    Löst
    This incident has been resolved.
  • Identifierat
    Identifierat

    We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident.

CONNECT Upgrade Maintenance Window
  • Slutfört
    juli 16, 2025 kl 00:44
    Slutfört
    juli 16, 2025 kl 00:44
    Maintenance has completed successfully.
  • Pågår
    juli 16, 2025 kl 00:10
    Pågår
    juli 16, 2025 kl 00:10
    Maintenance is now in progress.
  • Planerat
    juli 16, 2025 kl 00:00
    Planerat
    juli 16, 2025 kl 00:00

    CONNECT Upgrade Maintenance Window Notification

    Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows:

    • Start: July 16 00:00 UTC

    • End: July 16 03:00 UTC

    Summary of Improvements:

    This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability.

    Service Impact:

    • No impact is expected for ongoing meetings during the upgrade window.

    • Newly initiated meetings may experience longer connection rates while the system is restarting.

    We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page.

    For assistance, contact: support@synergysky.com

Zoom Calls - On-Screen Display
  • Löst
    Löst
    This incident has been resolved.
  • Monitorerar
    Monitorerar
    We implemented a fix and are currently monitoring the result.
  • Undersöker
    Undersöker

    We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings.

    We are working to determine the cause and will provide updates as soon as possible.

Zoom Calls - Content Sharing
  • Löst
    Löst
    This incident has been resolved.
  • Monitorerar
    Monitorerar
    We implemented a fix and are currently monitoring the result.
  • Undersöker
    Undersöker

    We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings.

    Our team is actively working to identify the root cause and will provide updates as we learn more.

juni 2025

Inga notiser rapporterade denna månad

maj 2025

Intermittent samtalsavbrott
  • Löst
    Löst

    Det här problemet är nu löst.

  • Monitorerar
    Monitorerar

    Uppgraderingen är slutförd, vi kommer att fortsätta övervaka eventuella ytterligare händelser.

  • Identifierat
    Identifierat

    En snabbkorrigering distribueras för närvarande, det borde inte påverka pågående samtal.

  • Undersöker
    Undersöker

    Vi undersöker för närvarande rapporterade problem där flera SIP-videosystem oväntat kopplats bort under aktiva möten.

    Synergy SKY granskar samtalsloggar och registraraktivitet för att fastställa grundorsaken. Ytterligare uppdateringar kommer att delas allt eftersom mer information blir tillgänglig.

    Alla återanslutningar av samtal har rapporterats vara lyckade.

maj 2025 till juli 2025

Nästa