Synergy SKY - Зверніть увагу на історію

Всі системи працюють

API ліцензій - Працює

100% - час безвідмовної роботи
жовт. 2025 · 100.0%листоп. · 100.0%груд. · 100.0%
жовт. 2025
листоп. 2025
груд. 2025

Зверніть увагу на історію

груд. 2025

Continuous layout switching on Primary display (Dual Screen)
  • Моніторинг
    Моніторинг

    We have implemented a mitigation and are monitoring the results. Synergy SKY and its trusted partners are actively looking to return the experience back to the original TRUEVIEW profile. We will provide an additional update once we confirm sustained stability.

  • Визначено
    Визначено

    We have confirmed this behavior is specific to the Microsoft Teams Light Web client and have reported the issue to Microsoft. As a mitigation, we are applying a service-side change to stabilize dual-screen presentation behavior. In dual-screen calls, shared content is expected to remain on the primary display.

    The mitigated behavior resembles a “mirrored screen” experience. However, the system is still rendering two distinct compositions (e.g., separate gallery views alongside shared content). Workstreams are in progress to restore the Microsoft Teams dual-screen experience to its previous behavior.

    If you require a more consistent experience during this period, Synergy SKY can provide an alternative configuration that improves layout stability. Please contact support@synergysky.com for details and system requirements.

  • Вивчається
    Вивчається

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.

жовт. 2025

Unable to connect to .gov Teams meetings
  • Вирішено
    Вирішено
    This incident has been resolved.
  • Моніторинг
    Моніторинг

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Визначено
    Визначено
    We are continuing to work on a fix for this incident.
  • Вивчається
    Вивчається

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

жовт. 2025 до груд. 2025

Наступна