Synergy SKY - Зверніть увагу на історію

Integration: Microsoft Teams Знижена продуктивність

API ліцензій - Працює

100% - час безвідмовної роботи
серп. 2025 · 100.0%верес. · 100.0%жовт. · 100.0%

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серп. 2025
верес. 2025
жовт. 2025

Зверніть увагу на історію

жовт. 2025

Maintenance Window - October 25, 2025
  • Завершено
    жовтня 26, 2025 у 11:44
    Завершено
    жовтня 26, 2025 у 11:44
    Maintenance has completed successfully.
  • Ще не почалося
    жовтня 25, 2025 у 3:59
    Ще не почалося
    жовтня 25, 2025 у 3:59

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Вирішено
    Вирішено
    This incident has been resolved.
  • Визначено
    Визначено

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Вирішено
    Вирішено
    This incident has been resolved.
  • Моніторинг
    Моніторинг

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Визначено
    Визначено
    We are continuing to work on a fix for this incident.
  • Вивчається
    Вивчається

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

верес. 2025

Core Service upgrade
  • Ще не почалося
    вересня 06, 2025 у 14:00
    Ще не почалося
    вересня 06, 2025 у 14:00
    We are planning for a scheduled maintenance during that time.
  • Завершено
    вересня 06, 2025 у 13:26
    Завершено
    вересня 06, 2025 у 13:26
    Maintenance has completed successfully.
  • Під час виконання
    вересня 06, 2025 у 12:43
    Під час виконання
    вересня 06, 2025 у 12:43
    Maintenance is now in progress.

серп. 2025

Zoom Layout Changes - Degraded Performance
  • Вирішено
    Вирішено
    This incident has been resolved.
  • Моніторинг
    Моніторинг
    We implemented a fix and are currently monitoring the result.
  • Визначено
    Визначено

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.

Captcha Automatic Resolution Functionality Failing - Government
  • Вирішено
    Вирішено
    This incident has been resolved.
  • Вивчається
    Вивчається

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    This is currently affecting our Government customers

    Some users may be affected.

Microsoft Whiteboard Initiation Issue
  • Вирішено
    Вирішено

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Вивчається
    Вивчається

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.

Captcha Automatic Resolution Functionality Failing
  • Завершено
    серпня 19, 2025 у 18:05
    Завершено
    серпня 19, 2025 у 18:05
    Зараз триває технічне обслуговування
  • Ще не почалося
    серпня 19, 2025 у 18:05
    Ще не почалося
    серпня 19, 2025 у 18:05

    We are planning for a scheduled maintenance during that time with regards to the Captcha resolution functionality failing on Teams calls.

    During this time, active calls will not be affected. Captcha may require a redial.

    Updates will be provided as necessary.

Captcha automatic resolution Functionality failing
  • Вирішено
    Вирішено
    This incident has been resolved.
  • Моніторинг
    Моніторинг

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Визначено
    Визначено

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Вивчається
    Вивчається

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.

серп. 2025 до жовт. 2025

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