Synergy SKY - Bemærk historie

Alle systemer er operationelle

Licens-API - Operationel

100% - oppetid
jul. 2026 · 100.0%aug. · 100.0%sep. · 100.0%

Previous page

Next page

jul. 2026
aug. 2026
sep. 2026

Bemærk historie

sep. 2026

Maintenance Window - September 19
  • Gennemført
    september 19, 2026 ved 23:34UTC
    Gennemført
    september 19, 2026 ved 23:34UTC

    Maintenance has completed successfully.

  • Igangværende
    september 19, 2026 ved 11:00UTC
    Igangværende
    september 19, 2026 ved 11:00UTC
    Vedligeholdelse er nu i gang
  • Planlagt
    september 15, 2026 ved 17:05UTC
    Planlagt
    september 15, 2026 ved 17:05UTC

    We are performing a routine scheduled maintenance starting on September 19 at 11:00 UTC (7:00 AM EDT / 4:00 AM PDT). We anticipate the maintenance to last approximately 34 hours, concluding around 21:00 UTC September 20 (5:00 PM EDT / 2:00 PM PDT).

    Times:

    September 19
    PDT (UTC -7): 4:00 AM - 2:00 PM (September 20)
    EDT (UTC-4): 7:00 AM - 5:00 PM (September 20)
    UTC: 11:00 - 21:00 (September 20)

    This maintenance window will have minimal effects on operations.

Maintenance Window - September 11, 2026
  • Gennemført
    september 11, 2026 ved 22:00UTC
    Gennemført
    september 11, 2026 ved 22:00UTC
    Vedligeholdelsen er gennemført
  • Igangværende
    september 11, 2026 ved 16:00UTC
    Igangværende
    september 11, 2026 ved 16:00UTC
    Vedligeholdelse er nu i gang
  • Planlagt
    september 11, 2026 ved 13:25UTC
    Planlagt
    september 11, 2026 ved 13:25UTC

    We are performing a scheduled maintenance starting on September 11 at 4:00 PM UTC (12:00 PM EDT / 9:00 AM PDT). We anticipate the maintenance to last approximately 6 hours, concluding around 10:00 AM UTC September 11 (6:00 PM EDT / 3:00 PM PDT).

    Times:

    September 11
    PDT (UTC -9): 9:00 AM - 3:00 PM
    EDT (UTC-6): 12:00 PM - 6:00 PM
    UTC: 4:00 PM - 10:00 PM

    This maintenance window will have minimal effects on operations.

Maintenance Window - September 9, 2026
  • Gennemført
    september 09, 2026 ved 09:00UTC
    Gennemført
    september 09, 2026 ved 09:00UTC
    Vedligeholdelsen er gennemført
  • Igangværende
    september 09, 2026 ved 06:00UTC
    Igangværende
    september 09, 2026 ved 06:00UTC
    Vedligeholdelse er nu i gang
  • Planlagt
    september 08, 2026 ved 15:25UTC
    Planlagt
    september 08, 2026 ved 15:25UTC

    We are performing a routine scheduled maintenance starting on September 9 at 6:00 UTC (2:00 AM EDT / 11:00 PM PDT [September 8]). We anticipate the maintenance to last approximately 3 hours, concluding around 9:00 UTC September 9 (5:00 AM EDT / 2:00 AM PDT).

    Times:

    September 9
    PDT (UTC -9): 11:00 PM September 8 - 2:00 AM
    EDT (UTC-6): 2:00 AM - 5:00 AM
    UTC: 6:00 - 9:00

    This maintenance window will have minimal effects on operations.

CONNECT Calls Dropping
  • Løst
    UTC
    Løst
    This incident has been resolved.
  • Overvåger
    UTC
    Overvåger
    We implemented a fix and are currently monitoring the result.
  • Identificeret
    UTC
    Identificeret
    We are continuing to work on a fix for this incident.
  • Undersøger
    UTC
    Undersøger

    We are currently investigating this incident in which CONNECT calls are dropping 15 minutes into the meeting. As a current workaround, please redial into the meeting if dropped.

    We are actively working on this and will provide an update as soon as possible.

Synergy SKY CONNECT Service Maintenance
  • Gennemført
    september 05, 2026 ved 16:48UTC
    Gennemført
    september 05, 2026 ved 16:48UTC
    Maintenance has completed successfully.
  • Igangværende
    september 05, 2026 ved 13:00UTC
    Igangværende
    september 05, 2026 ved 13:00UTC

    We will be performing maintenance on the Synergy SKY CONNECT service beginning September 5 at 13:00 UTC (9:00 AM EDT / 6:00 AM PDT). The maintenance window will remain open for approximately 24 hours, concluding around 13:00 UTC September 6 (9:00 AM EDT / 6:00 AM PDT).

    Times:

    September 5–6
    PDT (UTC-7): 6:00 AM – 6:00 AM (September 6)
    EDT (UTC-4): 9:00 AM – 9:00 AM (September 6)
    UTC: 13:00 – 13:00 (September 6)

    This maintenance window is being used to deploy an update to the Synergy SKY CONNECT service addressing the recently reported Microsoft Teams Dual Screen issue.

    Minimal impact to operations is expected during the maintenance window.

aug. 2026

Intermittent Call Failures with Webex Registered Endpoints
  • Løst
    UTC
    Løst
    This incident has been resolved.
  • Undersøger
    UTC
    Undersøger

    We are currently investigating an elevated number of intermittent call failures affecting Webex registered endpoints.. Affected calls may remain in a ringing state, or disconnect after approximately 15 minutes.

    Workaround: If a call fails to connect, redialing has been successful.

    We will provide another update as soon as additional information becomes available.

Maintenance Window - August 22
  • Gennemført
    august 23, 2026 ved 19:45UTC
    Gennemført
    august 23, 2026 ved 19:45UTC
    Maintenance has completed successfully.
  • Igangværende
    august 22, 2026 ved 11:00UTC
    Igangværende
    august 22, 2026 ved 11:00UTC
    Vedligeholdelse er nu i gang
  • Planlagt
    august 18, 2026 ved 21:05UTC
    Planlagt
    august 18, 2026 ved 21:05UTC

    We are performing a routine scheduled maintenance starting on August 22 at 11:00 UTC (7:00 AM EDT / 4:00 AM PDT). We anticipate the maintenance to last approximately 34 hours, concluding around 21:00 UTC August 23 (5:00 PM EDT / 2:00 PM PDT).

    Times:

    August 22
    PDT (UTC -7): 4:00 AM - 2:00 PM (August 23)
    EDT (UTC-4): 7:00 AM - 5:00 PM (August 23)
    UTC: 11:00 - 21:00 (August 23)

    This maintenance window will have minimal effects on operations.

Failed Calls and Call Quality
  • Løst
    UTC
    Løst
    This incident has been resolved.
  • Undersøger
    UTC
    Undersøger

    Some customers may be experiencing failed calls and degraded call quality. Our engineering team is currently investigating the issue and working towards a resolution. We will provide further updates as more information becomes available.

    We apologize for any inconvenience this may cause.

Service Advisory – Elevated Call Failures in the US Region
  • Løst
    UTC
    Løst

    The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend.

    We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future.

  • Undersøger
    UTC
    Undersøger

    We are currently investigating an elevated number of failed call attempts affecting the US region.

    Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible.

    We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue.

    We will provide another update as soon as additional information becomes available.

General server maintenance
  • Gennemført
    august 09, 2026 ved 20:00UTC
    Gennemført
    august 09, 2026 ved 20:00UTC
    Vedligeholdelsen er gennemført
  • Igangværende
    august 08, 2026 ved 08:00UTC
    Igangværende
    august 08, 2026 ved 08:00UTC
    Vedligeholdelse er nu i gang
  • Planlagt
    august 05, 2026 ved 11:43UTC
    Planlagt
    august 05, 2026 ved 11:43UTC
    We are planning for a scheduled maintenance during that time.

jul. 2026

Ingen meddelelser rapporteret denne måned

jul. 2026 til sep. 2026

Næste