SynergySKY - Bemærk historie

Government Oplever forringet ydeevne

Licens-API - Operationel

Bemærk historie

jul. 2025

Hotfix Deployment for Google Meet Layout
  • Gennemført
    juli 30, 2025 ved 13:27
    Gennemført
    juli 30, 2025 ved 13:27
    Maintenance has completed successfully.
  • Planlagt
    juli 30, 2025 ved 13:00
    Planlagt
    juli 30, 2025 ved 13:00

    A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect.

  • Igangværende
    juli 30, 2025 ved 12:55
    Igangværende
    juli 30, 2025 ved 12:55
    Maintenance is now in progress.
Inconsistent Layout changes
  • Løst
    Løst
    This incident has been resolved.
  • Identificeret
    Identificeret

    We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident.

CONNECT Upgrade Maintenance Window
  • Gennemført
    juli 16, 2025 ved 00:44
    Gennemført
    juli 16, 2025 ved 00:44
    Maintenance has completed successfully.
  • Igangværende
    juli 16, 2025 ved 00:10
    Igangværende
    juli 16, 2025 ved 00:10
    Maintenance is now in progress.
  • Planlagt
    juli 16, 2025 ved 00:00
    Planlagt
    juli 16, 2025 ved 00:00

    CONNECT Upgrade Maintenance Window Notification

    Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows:

    • Start: July 16 00:00 UTC

    • End: July 16 03:00 UTC

    Summary of Improvements:

    This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability.

    Service Impact:

    • No impact is expected for ongoing meetings during the upgrade window.

    • Newly initiated meetings may experience longer connection rates while the system is restarting.

    We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page.

    For assistance, contact: support@synergysky.com

Zoom Calls - On-Screen Display
  • Løst
    Løst
    This incident has been resolved.
  • Overvåger
    Overvåger
    We implemented a fix and are currently monitoring the result.
  • Undersøger
    Undersøger

    We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings.

    We are working to determine the cause and will provide updates as soon as possible.

Zoom Calls - Content Sharing
  • Løst
    Løst
    This incident has been resolved.
  • Overvåger
    Overvåger
    We implemented a fix and are currently monitoring the result.
  • Undersøger
    Undersøger

    We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings.

    Our team is actively working to identify the root cause and will provide updates as we learn more.

jun. 2025

Ingen meddelelser rapporteret denne måned

maj 2025

Periodisk afbrydelse af opkald
  • Løst
    Løst

    Dette problem er nu løst.

  • Overvåger
    Overvåger

    Opgraderingen er gennemført, og vi vil fortsat overvåge eventuelle yderligere hændelser.

  • Identificeret
    Identificeret

    En hotfix er i øjeblikket under implementering, og det burde ikke have nogen indflydelse på igangværende opkald.

  • Undersøger
    Undersøger

    Vi undersøger i øjeblikket rapporterede problemer, hvor flere SIP-videosystemer uventet afbrydede forbindelsen under aktive møder.

    Synergy SKY gennemgår opkaldslogge og registratoraktivitet for at fastslå den grundlæggende årsag. Yderligere opdateringer vil blive delt, efterhånden som flere oplysninger bliver tilgængelige.

    Alle genoptagelser af opkald er rapporteret at være vellykkede.

maj 2025 til jul. 2025

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