SynergySKY - Berichtgeschiedenis

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Licentie API - Operationeel

100% - uptime
okt. 2025 · 100.0%nov. · 100.0%dec. · 100.0%

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okt. 2025
nov. 2025
dec. 2025

Berichtgeschiedenis

dec. 2025

Multiple Region Disruption
  • Opgelost
    Opgelost

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • Onderzoeken
    Onderzoeken

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

nov. 2025

Maintenance Window - November 16, 2025
  • Voltooid
    november 16, 2025 om 05:28
    Voltooid
    november 16, 2025 om 05:28
    Maintenance has completed successfully.
  • Nog niet begonnen
    november 16, 2025 om 05:00
    Nog niet begonnen
    november 16, 2025 om 05:00

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • Bezig
    november 16, 2025 om 04:53
    Bezig
    november 16, 2025 om 04:53
    Maintenance is now in progress.

okt. 2025

Maintenance Window - October 25, 2025
  • Voltooid
    oktober 26, 2025 om 11:44
    Voltooid
    oktober 26, 2025 om 11:44
    Maintenance has completed successfully.
  • Nog niet begonnen
    oktober 25, 2025 om 03:59
    Nog niet begonnen
    oktober 25, 2025 om 03:59

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Opgelost
    Opgelost
    This incident has been resolved.
  • Geïdentificeerd
    Geïdentificeerd

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Opgelost
    Opgelost
    This incident has been resolved.
  • Monitoring
    Monitoring

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Geïdentificeerd
    Geïdentificeerd
    We are continuing to work on a fix for this incident.
  • Onderzoeken
    Onderzoeken

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

okt. 2025 naar dec. 2025

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